HI Team,

Our Gainsight-Zendesk integration is generally based on data we get from our Salesforce instance.  We have an issue where accounts often get stuck in a state of limbo from the front end Zendesk widget, and throw an error.  This is within the Zendesk ticket itself when trying to pull up the Gainsight integration on the right hand side of the ticket:

The root cause is that Zendesk users will encounter this message if duplicate accounts have been merged in Salesforce, or if an account has been deleted in Salesforce and the Zendesk Org ID needs to be remapped to the appropriate Salesforce Account ID.

This puts a lot of the extra work on us to have to remap accounts from the back-end to allow for correct mapping to take place, which can be very time consuming.  There is no current way to re-map from the UI of the integration.

Since Salesforce account manipulation can happen often in general, this post is to suggest that the Gainsight integration within Zendesk allow for a more user friendly un-mapping option, instead of throwing this type of error.  If we were allowed to un-map, we could easily just re-map to the correct account we find in the search box.