Skip to main content
cameron_wright
cameron_wright
Gainsight Employee ⭐️⭐️
September 10, 2019

Zendesk Sync options - Fields

  • September 10, 2019
  • 4 replies
  • 88 views
A customer submitted a support ticket in regards to fields outside of Zendesks standard API - (https://developer.zendesk.com/rest_api/docs/support/ticket_fields#list-ticket-fields)

to be included in the sync and or a separate sync to grab those fields. Two being Brand name and Brand ID.

I think this would be helpful for customers that customize and just want to pull in other fields not included in the standard API

    4 replies

    willpatterson
    willpatterson
    Contributor ⭐️⭐️⭐️
    November 9, 2020

    I would love to see this too as we have custom fields we would love to bring over as well!

    Will Patterson
    P
    Pragati Garg
    Helper ⭐️
    December 23, 2020

    Hi, @cameron_wright  and @willpatterson . Thank you for submitting this request. The request is to add custom fields from standard objects or custom objects also? 

      sai_ram
      sai_ram
      Expert ⭐️⭐️
      January 7, 2021

      Hi both,  @cameron_wright  and @willpatterson need your inputs here.

      sai_ram
      sai_ram
      Expert ⭐️⭐️
      March 3, 2021

      Hi both,  @cameron_wright  and @willpatterson need your inputs here.

      Hi both,  @cameron_wright  and @willpatterson need your inputs here.

      Terms & ConditionsAccessibility statement