Product Guru

How To Configure Badge Notifications

Forum|Forum|8 years ago
January 5, 2018
18 replies
734 views

Once you’ve created a stylish set of badges, set up badge notifications to notify your members by email or private message to let them know when they’ve been rewarded with a badge.

How To Configure Notifications For Badges

Add or Edit a badge and scroll to the ‘What happens when you get this badge’ section.
Enable either ‘Send Private Message’ or ‘Send notification’ (email).
(Optional) Edit the default message to something that suits the badge and matches your community’s tone of voice (plus, for a private message choose which moderator it should be sent from and for an email, define the Title (subject line)).
Click ‘Save Changes’ and you’re done!

:gear: Tips, Tricks, & Technical Bits

Notifications must be set up individually for each badge - there’s not currently a way to set a global default message/notification across all of your badges.

Members receive email notifications for private messages, so we don’t advise setting up both private message and email notifications for your badges. Help your members achieve Email Zen.

:incoming_envelope: Available variables for badge notification messages are {user-name}: the name of the member who received the badge and {badge-name}: the title of the badge.

Tanja

Helper ⭐️

Hi Frank, i agree on achieving Email Zen, not spamming.

I got a question regarding this. When someone receives a PM, they receive a mail notification that they have received a PM. Is this also the case when someone is loged-in at the time?

Because a badge is given after someone is in the community and completes the goals for a certain badge. Then sending a mail is not so relevant because the person is already in the community..

* I think something like a pop-up notification showing the badge would be les spamming then sending them a PM and email.

Tip for users: i'm using a fake moderator account for notifications. Because its not possible to send notifications from an admin account and i don't want to overload my moderators with a giant inbox and replies.

Groetjes, Tanja

FrankAuthor

Product Guru

Thanks for your question, Tanja.

At the moment, even if a user is logged in when they receive a PM, they'll still get an email notification. Without a pop-up notification like you've suggested (which would be awesome, by the way), the user might miss the message (e.g. if they don't navigate to another page / refresh their current page).

Good tip to use a fake moderator account to avoid overloading an inbox - the product team is also considering making it so that admins can be selected as the sender - would that work for you?

😌

Tanja

Helper ⭐️

HI Frank, thanks for the explanation.

hmm, i don't think i would set it in my own admin account. Then my inbox will explode, and i already get a lot of messages from users.

I'm quite happy with my fake account 😉 (most users know that the account is fake and that it's not being used for conversations).

Tanja

Helper ⭐️

HI Frank, i use +/- 20 'legacy' badges and not planning to add some. But now i can't use the notifications?

To do so i need to delete them and make them again with the tool? But then they first will be deleted at all my users, and after rebuilding added again... And then they receive notification for all the ones they already received?

Jurgen

Helper ⭐️

You can't delete and rebuild, so your community would get all badges again if you'd add them again using self-service. I'd start adding notifications after your active members have received the badges again.

Check out my comment here as well:
https://community.insided.com/news-updates-16/self-service-badges-has-arrived-create-and-edit-badges-in-control-365#post1338