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šŸ¤” Two Truths and a Lie - Multiproduct Edition

  • September 24, 2024
  • 2 replies
  • 75 views

AngelaBrown
Gainsight Employee ā­ļø
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Let’s play a game! State three ways you are using PX+CS together. Two of these scenarios should be true and one should be a lie. Comment on each other’s posts to guess the lie.Ā 

Why should you participate? This game can:Ā 

  • Encourage creative thinking
  • Provide inspiration for unique product use cases you mayĀ not have thought about before
  • Uncover areas where products and integration can be enhancedĀ 

I’ll go first! Can you guess the lie from the Gainsight scenarios below? šŸ¤”

  1. Gainsight uses PX adoption data in customer health scores
  2. Gainsight launches PX engagements from Journey OrchestratorĀ 
  3. PX adoption data can be found on Gainsight’s C360Ā 

2 replies

link_black
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  • Gainsight Employee ā­ļøā­ļø
  • September 25, 2024

@AngelaBrownĀ I know, but I am an ā€œinsiderā€.Ā  Here’s mine…

  1. We use CS Rules to push important CS Company/Person attributes and data to PX Accounts/Users attributes for use in in-app Engagement/Survey targeting and for slicing/dicing PX Analytics through filters.
  2. We use our CRM (Salesforce) to trigger in-app Engagements for users based on their current Account and Contact lifecycle/status.
  3. WeĀ use custom CS reports and CS Data Designer to transform PX users, accounts, and usage data into actionable insights to show in the CS C360/R360 views.Ā Ā 

andy_roy
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  • Helper ā­ļø
  • October 10, 2024

@link_blackĀ , we are doing 1 and 3 as well.Ā  So I’m calling out that SF line as hooey. 😜