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Letā€™s play a game! State three ways you are using PX+CS together. Two of these scenarios should be true and one should be a lie. Comment on each otherā€™s posts to guess the lie.Ā 

Why should you participate? This game can:Ā 

  • Encourage creative thinking
  • Provide inspiration for unique product use cases you mayĀ not have thought about before
  • Uncover areas where products and integration can be enhancedĀ 

Iā€™ll go first! Can you guess the lie from the Gainsight scenarios below? šŸ¤”

  1. Gainsight uses PX adoption data in customer health scores
  2. Gainsight launches PX engagements from Journey OrchestratorĀ 
  3. PX adoption data can be found on Gainsightā€™s C360Ā 

@AngelaBrownĀ I know, but I am an ā€œinsiderā€.Ā  Hereā€™s mineā€¦

  1. We use CS Rules to push important CS Company/Person attributes and data to PX Accounts/Users attributes for use in in-app Engagement/Survey targeting and for slicing/dicing PX Analytics through filters.
  2. We use our CRM (Salesforce) to trigger in-app Engagements for users based on their current Account and Contact lifecycle/status.
  3. WeĀ use custom CS reports and CS Data Designer to transform PX users, accounts, and usage data into actionable insights to show in the CS C360/R360 views.Ā Ā 

@link_blackĀ , we are doing 1 and 3 as well.Ā  So Iā€™m calling out that SF line as hooey.Ā šŸ˜œ

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