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🤔 Two Truths and a Lie - Multiproduct Edition

  • September 24, 2024
  • 2 replies
  • 27 views

AngelaBrown
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Let’s play a game! State three ways you are using PX+CS together. Two of these scenarios should be true and one should be a lie. Comment on each other’s posts to guess the lie. 

Why should you participate? This game can: 

  • Encourage creative thinking
  • Provide inspiration for unique product use cases you may not have thought about before
  • Uncover areas where products and integration can be enhanced 

I’ll go first! Can you guess the lie from the Gainsight scenarios below? 🤔

  1. Gainsight uses PX adoption data in customer health scores
  2. Gainsight launches PX engagements from Journey Orchestrator 
  3. PX adoption data can be found on Gainsight’s C360 
Did you find this topic helpful?

2 replies

link_black
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  • Gainsight Employee ⭐️⭐️
  • 316 replies
  • September 25, 2024

@AngelaBrown I know, but I am an “insider”.  Here’s mine…

  1. We use CS Rules to push important CS Company/Person attributes and data to PX Accounts/Users attributes for use in in-app Engagement/Survey targeting and for slicing/dicing PX Analytics through filters.
  2. We use our CRM (Salesforce) to trigger in-app Engagements for users based on their current Account and Contact lifecycle/status.
  3. We use custom CS reports and CS Data Designer to transform PX users, accounts, and usage data into actionable insights to show in the CS C360/R360 views.  

andy_roy
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  • Helper ⭐️
  • 54 replies
  • October 10, 2024

@link_black , we are doing 1 and 3 as well.  So I’m calling out that SF line as hooey. 😜


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