Better Together

Happy New Year my fellow multi-product fans! As we return to the office after a much needed holiday recharge, I find myself reflecting on 2024’s accomplishments and setting goals for the year ahead, both personally and professionally. Anyone else get simultaneously nostalgic and motivated this time of year? 🎇 Let’s kick off 2025 with some multi-product inspiration! 🎇 Did you implement anything in 2024 that you are particularly proud of? Does your organization h ave some big integration goals for the year ahead? Tell us about it below!

When using Adoption Explorer to operationalize PX data in CS, we are provided varied levels of data within the Company and Person Time Series objects. As you can imagine, the amount of data by company, by person, by day gives us a ton of information, so it’s important to consider data granularity. What is data granularity? Simply put, data granularity determines how detailed usage data should be. That is, do we want PX to send usage data to CS on the daily or weekly level? Do we need to know, on any given day, what specific features a user interacted with? Or are we more interested in trending data-how user activity is fluctuating week over week? For those of us that LOVE data, we might be inclined to choose Daily Time Series granularity more often. After all, if I can access this level of detail, why wouldn’t I? In this case, however, more data can result in more problems, like inefficient queries or disrupted functions. But data lovers- fear not! It is still possible to access data a

There are some previous events that I would love to watch (particularly this one) but I don’t seem to have access to any recordings - how can I get this please?

This book changed my life ⬇️ The Happiness Advantage: The Seven Principles of Positive Psychology That Fuel Success and Performance at Work People tend to think that success fuels happiness, when in actuality, it is happiness that breeds success. The book outlines the many ways you can train your brain to choose happiness, and in doing so, you might just find that success is more likely to come your way. One of the principles learned in this book that I’ve chosen to adopt is practicing gratitude. It’s simple- each day I jot down 3 things I am grateful for. It can be work-related or personal, big or small. Here’s an example: This exercise not only helps to find the good parts of each day but also makes it easier to spot them as time goes on, training our brains to highlight positives instead of negatives. This practice has improved my overall mood and outlook on life and I feel that it has opened my mind up to more creative problem-solving. So what on Earth does my daily gratitude pract

Let’s play a game! State three ways you are using PX+CS together. Two of these scenarios should be true and one should be a lie. Comment on each other’s posts to guess the lie. Why should you participate? This game can: Encourage creative thinking Provide inspiration for unique product use cases you may not have thought about before Uncover areas where products and integration can be enhanced I’ll go first! Can you guess the lie from the Gainsight scenarios below? 🤔 Gainsight uses PX adoption data in customer health scores Gainsight launches PX engagements from Journey Orchestrator PX adoption data can be found on Gainsight’s C360

In my role as a TPM here at Gainsight, I often assist customers with strategizing and building their multiproduct integration. Recently, many customers who I previously worked with to establish PX+CS integration have resurfaced with integration issues and concerns. Some of these concerns include: The Gainsight Admin that I worked with to set up the integration is no longer with the company and their successor is unaware of pertinent integration information The data integration schedules are no longer in sync Additional rules have been implemented which are interfering with the integration Upon reconnecting with customers on these issues, I’ve begun building out visuals to provide a clear, easy-to-understand representation of the data flow between the systems. Admittedly, this was a huge missed opportunity to provide a helpful service to customers the first time around. Why It’s Important to Have a Data Model Visual 🔎 Clarity & Alignment: Visualizing the data flow helps all stakeholder

You may have heard about Gainsight’s new and improved PX Connector designed to provide a more seamless and straight-forward connection between PX and CS. Check out some tips below for getting used to using the new Connector: UI Change You may notice that things look a little different upon navigating to the Connectors2.0 page: Now you’ll see all of Gainsight’s products in the Gainsight Connections section (PX, CC, CE) and all other connections under External Connections. If you already have an established PX+CS connection by way of the legacy connector, you’ll see that the PX card displays “connected” with the option to setup the new connector. Clicking Setup will enable the new Connector. Note: Enabling the new connector will not stop the existing jobs, although they may no longer be needed. After ensuring there are no dependencies on the existing PX Connector jobs, you can manually disable them. To view/edit/disable existing PX Connector jobs, navigate to Connectors2.0 > Jobs and fil