Gainsight Engagements: Ideas to drive clients to the community?

Hey @jessicadaniels 
I’m also using PX and CC (DH) and we’re still pretty early on in this journey.
I think there are two parts here: 1. Visibility and 2. Engagement:
1. There’s a lot to say about visibility that PX gives community via the widget. Having community included in searchable content is the warm up to engagement, right? Although a current challenge is not having any data on how users are consuming the community content via PX. It’s something that Gainsight are working on.

2 Engagement: One particular area of my community that works very well is beta programs. Having product managers promoting the many new features on trial allows our customers to come forward and show an interest and give them a platform to give feedback.
I’m also working on creating richer, customer driven content that can’t be found anywhere else. A curated article with 2/3 customers contributing to a topic might take a bit of time but it will set the bar high for the value that your community can deliver and so will bring people back for more. Then ask more members to contribute to similar content, these contributors will become engaged, and so on.

This is my approach, for now. Great topic for discussion though. Interested to hear more from others….