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Sumalatha
Gainsight Employee ⭐️
Gainsight Employee ⭐️
July 31, 2026
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Skilljar Newsletter July 2026

  • July 31, 2026
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Skilljar July 2026

 

For this July, we've got Skilljar + Gainsight CC integration enhancements on the way. Plus, a course on customizing Skilljar with AI, and a few events you'll want on your calendar.

Let's jump in😀

 

Coming Soon: Skilljar + Customer Communities Integration Enhancements 

Federated Search on Classic Catalog Pages

Learners will soon be able to search across your Academy and Community from a single search bar on both Builder and Classic Catalog pages. 

 

VILT Events Widgets

Promote upcoming live training events and surface registered VILT sessions directly on Community pages. Put your live sessions where learners already are to drive registrations and reduce no-shows.

 

Widgets Configuration Improvements

We've optimized the configuration flyout panel on hubpages with clearer labels, a better layout, and more intuitive settings. A small change that makes a big difference if you're the one configuring widgets day to day.

 

Coming Soon: Localized Transactional Emails

Earlier this year we launched Saved Localization Preferences, letting learners choose their preferred language from your Academy's language picker and have it applied consistently across the entire experience. Now we're extending that to transactional emails, so password resets, domain invites, and other system emails automatically arrive in each learner's preferred language.

 

New Course in Skilljar Developer Center: Customize Skilljar with AI

Want to start using AI to customize your Academy? Our new course walks you through how to use Skilljar's AI context file to generate compatible HTML, CSS, and JS; and how to connect Claude Code to the Skilljar MCP API for a full agentic workflow against your own instance.

Take the Course

 


 

Your First 90 Days with Skilljar — A Pre-Work Guidebook from the Team

If you're new to Skilljar or supporting someone who is, this is the resource to bookmark.

Lila Meyer, Director of Global Education Services at Gainsight, published a comprehensive pre-work guidebook directly in the community. It covers everything you need to set up and run confidently from day one — structured by phase so you don't have to read it all at once.

What's covered:

  • Brand assets to gather before your first login (logos, hex codes, email banner)
  • How to choose your training subdomain
  • Picking one primary audience to focus on at launch — and why a focused start matters
  • Sign-in approach: native forms vs SSO and when each makes sense
  • Building a content inventory from what you already have
  • Identifying your team: admins, SMEs, marketing contact, and internal champion

Each section ends with a clear action item. It's the kind of structured guide that saves hours of guesswork early on.

Read the full guidebook

 

Register for Pulse Europe 2026

Customer Education has its own track at Pulse Europe this year. If you're running a Skilljar academy, here's what's relevant to you:

  1. The Dig kicks off with peer roundtables before the main event, and Customer Education is a named group, so you'll find your people immediately. There's also a Vibe Lab for anyone who's been building with AI—bring what you've made, no deck required.
  • 40+ sessions across the main event cover what MCP actually is, how agentic CS works in practice, and real playbooks for retention and expansion.

Register Now

 

Our Last Summer Series Webinar, Friday July 31th!

The Built by CE Summer Series is a three-part webinar we've been hosting this summer for Customer Education teams ready to move from experimenting with AI to actually putting it to work. Don't miss the last webinar in the series, Build Your Operation: A Live Workshop, July 31 10AM PT.

Register

 

Skilljar Office Hours — Now 4x a Week

Tuesdays and Thursdays, 11am and 3pm ET

Great news for Scaled Customer Success customers — you now have access to live Office Hours four times a week.

What's included:

  • Live access to a Skilljar Customer Success Manager
  • Ask questions on best practices, strategy, or specific use cases
  • Connect with other Skilljar users tackling similar challenges
  • Get quick, actionable guidance — no 1:1 scheduling needed

Register for Office Hours