We are so excited to announce nominations for our 2024 CS Ops Product Council cohort are NOW OPEN!
What is the Gainsight CS Ops Product Council?
The Gainsight CS Ops Product Council is a group of individuals who meet every 6 weeks to discuss trends in the CS Ops Community and advise on Gainsight Product Development.
Our program mission is to elevate CS Ops Community contributors and inspire the next generation of Customer Success software and best practices with 3 key objectives in mind:
- Recognize, reward, and elevate CS Ops Community contributors
- Leverage member's knowledge and passion to advise on Gainsight Product Development
- Provide a positive Community example of contribution and leadership to help grow and better the CS Ops Community
Looking for more information on the CS Ops Product Council? Check out this FAQ or this Blog Post about two of 2022 members' experiences.
How are selections for the Council made?
We want this program to be run “of the people, by the people, and for the people'' so we are soliciting nominations directly from our GameChanger Community as well as our internal teams!
- After the nomination period is closed, all identifying information will be removed from each nomination and our selection committee (made up of Gainsight leadership and select CS Ops Product Council members) will review and score the anonymized nominations on the attributes listed below.
- Results are tallied and 20 scored nominations are offered a seat on our annual CS Ops Product Council.
Membership is a 1-year term and is solicited annually so there will continually be more opportunities for others to participate in our Council in the future!
Term Limits: Once selected, council members may only participate for 2 consecutive years. After the 2nd consecutive term, an individual must wait 1 year before becoming eligible to be selected again.
What attributes make a great candidate?
- Ability to represent cross-functional business needs in conjunction with a process-oriented mindset
- Having experience with more than one Gainsight product (Bonus!)
- Is a frequent and constructive Community contributor
- Expresses a willingness to learn, think outside the box, collaborate, and help others
- Demonstrates empathy and kindness, models positive behavior, and is respectful of differing opinions/viewpoints
- Gives feedback gracefully and represents the Gainsight brand respectfully
- Participates in CS Ops thought leadership & advocacy events (i.e. Pulse presenter, panel discussions, or speaking engagements)
How do I nominate someone for the CS Ops Product Council?
If you’ve engaged or worked with someone whom you’d like to represent the Admin Community in our Council, please nominate them by completing this form or if you believe you would be a great fit for the Council, please complete this self-nomination form. The deadline for all entries is November 10th.
- All tenure levels are welcome!
- Must be on NXT.
Our amazing 2023 Council pictured below.*
*Not all members pictured.
