Let’s be honest: the old ways of doing Customer Success aren’t cutting it.
Customers expect value today, and if we’re not meeting them where they are with online communities, academies, and in-app guidance, we’re falling behind.
That’s where digital-led CS comes in. It’s about scaling smarter, creating meaningful post-sales experiences, and driving real ROI.
Forrester just dropped a report on this exact topic, and it’s worth a read. It dives into:
- Why skipping digital post-sales investments could cost you big.
- How digital-led CS can help you scale without compromising customer value.
- The power of community, learning, and in-app guidance makes it all work.
If scaling efficiently and driving ROI is on your radar for 2025, this report is a solid starting point.
