[from inSpired] Meet the Community | Introduce yourself

Hi all, great to read your introductions and looking forward to all the conversations on this community! My name is Haiko and I have been @ inSided since the very beginning, already almost 7 years ago.

My background lies in service & marketing. I have been manager customer service at Post NL (the Dutch mail and parcel corporation) and a marketing consultant. About 7 years ago I was interested in the potential of communities and came into contact with Robin. During our first conversation I immediately believed in the power of communities and potential they can have for corporates. I believe that marketing is all about building the bridge between customers and the company and that is exactly what a community does. After a couple of brainstorms with Robin and Wouter I decided to join the exciting inSided journey.

I have done many different things, from creating the proposition to sales, project management, consultancy and account management. Now I am responsible for the Professional Services team, which is responsible for onboarding new customers & helping you to achieve community success. The Professional Services team consists of the Implementation, Customer Success / Consultancy and Project management teams.

Some personal background: I am originally from Heerlen, in the southern part of the Netherlands and now live with my wife and son of 5 in the centre of Amsterdam. Next to work I love kite surfing, skiing and enjoy living in Amsterdam with drinks, dinners, events etc.

Looking forward to meet you all and share insights and challenges on creating community succes! Both on the community as F2F.

Haiko

Hi everyone!

What a great way to stay up to date and keep in touch! My name is Stefan and I'm communitymanager at Eneco. I joined Eneco about three years ago and I'm working with the community since than.

Looking forward to see all of your tips and best practices - and I will share mine offcourse. 🙂

Hi everyone,

It's great to be part of this community, looking forward to a lot of inspiring conversations in the future!

My name is Bart and I'm a Digital Content Producer at Social Inc. Before I started working here last March I was the Digital Marketing Coordinator at Fox International Channels Benelux, responsible for all digital content for the TV-channels FOX and National Geographic Channel.
At Social Inc. I'm spending most of my time creating awesome content for brands like Ziggo and ABN AMRO.

Also relevant to mention: from age 16 to 20 I was moderator of the Dutch Bon Jovi community, so all that experience will come in handy spending my time here.

Were you at the InSided event at LevelEleven? Check out my topics, for I have already created some interesting conversation starters and would love to hear your thought.

Hi all!

Looking forward meeting you all in this community. So let's talk today!

My name is Diana and I am a Creative Copywriter and Brand Journalist at Social Inc. As a former international storytelling journalist working in both radio and TV I know how tell a brand's story. At Social Inc I mostly blog and write for social channels of cool brands like Telfort, Eneco, Freo and ABN AMRO.

How you recognize me? I'm the curious girl in the front typing away. As in: I will be blogging about your topics. And I'm very curious - nosy at worst- about all the knowledge that you'll be sharing today!

Hi everybody!

I'm Hidde and I am a creative strategist at Social Inc. Ik work for some amazing brands and help them creating stories which build their brands.

Today I'll be hosting a session together with Martine from inSided where we will talk about storytelling and brand publishing. Should be great, so be sure to tune in.

If not, no worries. You can reach out to me anytime!

Hi all!

Nice to read all the intro’s and great that the community is getting in shape.

My name is Joël Pattij and work as Project Manager at inSided. Started at inSided on the 1st of November 2015 and still enjoying my time here. I hope the community will give me insights, ideas and opportunities to improve the way we work and build communities.

And the event yesterday was great! It was nice to see so many familiair faces and get inspired.

Hello to you all!

My name is Hugo and since 3 weeks I work in the consultancy team @ inSided. Most of you have got to know me as the community manager of Telfort/Hi/KPN, which I've been doing since 2009.

In my community management role I focused on testing and research of new products, services and communication with the community as a driver of engagement and sense of community, while also creating business value. It created an incentive to use the community over all the other possible ways to communicate with the company.

I concluded my journey at KPN last month with a fun super user event here in Amsterdam, this is the aftermovie:

If you have any questions or challenges I might be able to help you with, please share.

It was awesome meeting a lot of you at the inSpired event yesterday, hope you had a great and inspiring day/night. 🆒

Despite what Robin and Wouter are saying, basically we're the founders of InSided :-)
January 19th in 2009 we launched the T-Mobile Forum. In that time InSided was called Pocketinfo and had 2FTE and a dog.
Check this historic piece of evidence: http://www.pocketinfo.nl/t-mobile-lanceert-eigen-forum-11789/

But, alle gekheid op een little stick, this was and still is one of the greatest professional journeys I've been on. With a lot of failing, learning struggle and adapting we've built one of the biggest corporate communities in the Netherlands.
The T-Mobile Forum was a game changer for T-Mobile. It was the start for all social activities, the start of more transparency and a change in attitude towards customers. It changed the way Corporate Comms was working/communicating and how marketing designed propositions, We had to change procedures, policies, work-instructions and the moderators showed a new way of customer service.

Communities make it possible for all corporate employees to have direct customer contact, and they should! These employees will become improved versions of themselves. In the end, they will create a better company.

The future is bright guys!! Keep up the good work!

Hi all,
I'm Henri Villebrun from Brussels at Proximus. Working in the SDT (Strategic Digital Transformation) department, I'm in charge of the post sales relationship with our customer to support them via Social Media, via our community, via chat, ... and all coming modern and requested channel by our customer.
Any feedback on our selfservice supportive video are welcome : www.proximus.be/video
Today we are thinking about BOTS implementation, our CHAT served by a community and why not the same community of our Proximus' Insided Community.
My main challenges in 2017 will be to help the company to move from a "Call deflation" thinking to a "contact optimization" to sustain the best customer journey as much as possible.
Regards.

Hi everyone,

I'm Darran and I'm the Social Media Ops Manager at OVO Energy in the UK. I have a Digital Customer Service background spanning, CS Social, Live Chat, User Reviews, and will be the new Community Manager for our OVO Customer Forum due to launch in February 2017!!

We're all very excited about it and look forward to learning and sharing with you all in this fantastic space!

I am hoping I can reach out to the community to get help and advice to help us on our way!!

Thanks in advance!

Darran