As we head off into the holiday season let’s take 5m to reflect on the amazing ride 2023 has been!
A brand new GameChanger Community!
First of all, Thank you for the patience through the a little over a week period of not being able to engage on GameChanger or inSpired as we were in read-only mode.
Now that we finally made it through to the other side, reset your password if you haven't done so yet, and let us know what you think of the new Community?
What do you think about the two highways: For Product and For Industry discussions, running across the breadth of the site?
🎄🎄🎄
So here’s 2023 wrapped
10K registered members
The GameChanger member-base grew by 21% and we crossed 10,000 users in October!
What’s more exciting is over the course of the past year, 11% of them have actually posted something after logging in.
Since all of 2023 we have been two separate entities, let’s take this opportunity of getting to know who have been the movers and shakers for inSpired and GameChanger in 2023.
Presenting the Community Leaderboard of 2023!
Based on volume of responses given and marked helpful by others.
These are our gamechangers!
What’s notable here is that these members have spent a significant amount of time participating in conversations, apart from their personal queries and Ideas, answering other people.
Finally, under one roof experts from the world of CS and CS Ops, Community, Product, Education… let’s have a huge cheer for:
| 👏👏 inSpired | |
|---|---|
| Customers | Employees |
| 1. | 1. |
| 2. | 2. |
| 3. | 3. |
| 4. | 4. |
| 5. | 5. |
| 👏👏 GameChanger | |
| Customers | Employees |
| 1. | 1. |
| 2. | 2. |
| 3. | 3. |
| 4. | 4. |
| 5. | 5. |
The other half of the court is held by the amazing Gainsters who have made it their priority to keep the Community engaged, none of whose full time jobs is ‘Community’.
Product innovation
Product areas are constantly sharpened thanks to the incredible year long feedback of our Admins on this Community.
Here’s how we delivered
| inSpired | GameChanger |
|---|---|
| 26% of all content was Product Ideas | 37% of all content was Product Ideas |
| 12 Ideas was marked as Delivered and 225 new Ideas was submitted | 139 Ideas was marked as Delivered and 1055 new Ideas was submitted |
Ofcourse the Idea submission is the step 1 and our members have partnered on deeper levels in Betas and Surveys and the very productive Product Council which is in it’s successful second running year!
Regarding our Betas
Gainsight does a good job of bringing enthusiastic and engaged users together, I appreciate that!
AI?
Sure we did that too
Education joins us
Before the inSpired+GameChanger Community-merger, we birthed the newly acquired Customer Education part of the Gainsight business (Northpass) as a sub community on GameChanger with a product and Industry forum.
Remember, this team had never done communities before!
Fun fact: Since the Education team started on this Community, a little over a month back, their first Product Update by
The value of the Community
In fewer words, if we were to get to the point,
What is the value the Community generates?
We have done the research:
Customers who were highly engaged in our communities expanded a 2.2x higher rate than those who with low or no engagement.
All of that, following Gainsight’s DNA of being human-first before anything else, as
The Gainsight Community feels like Home to me.
Anyone can take part - including the occasionally socially awkward people like me 😅. In joining, I found what I like to call my « external colleagues », which make such a difference for those of us in one-man band operations.
This note gives us the greatest sense of achievement for what we have set out to build with the Community.
Thank You 🫶
So tell us, what has the Community meant for you and what kind of future would you like to build with it?
🎄🎄🎄
With that we wish you a Merry Christmas and a very happy new year as we sign off 2023 with a lot of gratitude and excitement for the coming year!
Community team away for the rest of the year
P.S. Team Community would be signing off for the rest of the year, so whilst
