Welcome to the new multi-product Gainsight Community! 🚀

  • 14 December 2023
  • 8 replies
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Userlevel 5
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Welcome back!  Between Monday 11th and Monday 18th December we were busy merging our Gainsight and inSpired communities. Now we’re back and are excited to share our new multi-product community with you!

A couple of important things you need to know:

  • For security reasons we’re not able to migrate passwords - that means you need to reset your password the first time you come back after the merge.  It just takes a few moments!
     
  • We aren’t able to migrate Group membership, so you’ll need to re-join any Groups you were previously part of. Don’t worry, we’re also going to be sending out invites to make it really easy for you!

What else has changed?  A lot!  🚀

  • We now have community discussion areas for all of our Gainsight products (CS, PX, CC and CE) and every product has a new landing page full of relevant content, links and resources.
  • We now have industry best practice areas for Customer Success, Product Experience, Communities, and Customer Education.
  • We’ve greatly simplified the taxonomy of the community categories so it should be much easier to find your way around.

And finally, there are a few more things to be aware of.  For technical reasons, we have unfortunately not been able to migrate the following:

  • Subscriptions to topics and categories
  • Private messages
  • The activity feed on user profile pages (to find your old content, you can click Topics, Replies or Solved from your profile)

There will probably be some minor issues for us to iron out in the coming days and weeks.  If you see anything wonky, or have feedback for us, please do share it as a reply in this thread.  We’d love to hear from you!

Thanks, 

Kenneth and the rest of the Gainsight GameChanger Community team (Anirban, Revathi, Alistair)

 


8 replies

Userlevel 7
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Looking forward to welcome back each of you.

Here’s a couple of things you could do after you have reset your password

⛵Familiarize yourself with the Community navigation. Hope you like our new take on the structure

👋 Welcome folks coming from the inSpired Community over on the Welcome thread. It could start with introducing yourself if you haven’t had a chance to

Feel free to let us know inconsistencies you spot or any clarifications as a comment on this thread.

P.S. Weekly leaderboards will refresh on Monday to get us all started from 00

 

Userlevel 5
Badge +4

The new community space is looking great, @Kenneth R!

Quick question: will all the pre-existing beta groups be re-created? I re-joined the admins in training group, but was unable to find the other groups I was originally a member of:

  • Gainsight Beta Program
  • New Email Template Builder Beta Program
  • JO Advanced Programs Beta Program

Having those groups made it easier to post questions and ideas specific to those JO areas, and I’m curious if that’s an option post migration.

 

Userlevel 7
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Hey @dayn.johnson… Group membership is something that couldnt be retained during the merger, so 

We need to Rejoin our Groups back on GameChanger Community after the merger  for the Public and Private ones.

Group owners or @Kenneth R will invite you back to the Betas. 

Userlevel 5
Badge +4

Thank you for the quick response, @anirbandutta! Yup, I knew I’d need to rejoin the groups, I just wasn’t sure whether some of those groups might be invisible in the new community, or if they needed to be re-created still, which is why I took a screenshot of my groups prior to the freeze to make sure I remembered which ones I was a part of. 😀

Thank you again! 

Userlevel 7
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Thanks for raising this point Dayn. Actually, they were always ‘only visible to you’ since you were a part of them 🫥 

So the Betas are there, you will be re-invited back and have access to all your engagement.

Oh Btw, the ‘Gainsight Beta program’ group did it’s job and now lives as a document filling in for that purpose.

 

Userlevel 4
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Concrats for your new community 👌

This is beginning, to learn how to use multi product community. This is familiar situation to our customers, we have multi product community as well 😃

Userlevel 7
Badge +2

Concrats for your new community 👌

This is beginning, to learn how to use multi product community. This is familiar situation to our customers, we have multi product community as well 😃

Thanks so much @revote … oh here’s a small recognition of your efforts of leading by example in this space too :)

 

Have a Merry Christmas and an awesome new Year!

Userlevel 4
Badge +2

Wow, thanks a lot @anirbandutta and others 😙

Merry xmas and happy new year🎄

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