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anirbandutta
anirbandutta
Expert ⭐️
September 15, 2023
Question

Reported GameChanger Community notifications broken: Actively investigating

  • September 15, 2023
  • 18 replies
  • 264 views

Many of you reported to the Community team about this and my apologies for not being able to move faster with this.

Example - The following notification Bradley forwarded to me.

Pl note that platform support are looking into the issue as it does not happen with all Idea notifications.

---------- Forwarded message ---------
From: Gainsight Community <community@gainsight.com>
Date: Wed, Sep 6, 2023 at 12:15 AM
Subject: "Add Picklist Color Outside of Reports" received a new comment on the Gainsight Community
To: <xyz@xyz.com>

 

“Add Picklist Color Outside of Reports” received a new comment on the Gainsight Community

Hi bradley,

romihache has just added a new comment to Add Picklist Color Outside of Reports (https://community.gainsight.com/topic/show?tid=46602) . Below is a preview of their post:

This makes total sense and I can already think how we could leverage this too! Great idea!
Click to view the full comment (https://community.gainsight.com/topic/show?tid=46602)

If you don’t view the topic on the Community, you will stop receiving updates. After viewing the topic, you will continue receiving updates if additional comments are posted.

Regards,
Anirban Dutta

 

Will share the resolution soon.

    18 replies

    revathimenon
    revathimenon
    Gainsight Community Manager
    September 15, 2023

    @matthew_lind in reference to our conversation earlier. FYI.

    Where focus goes, energy flows.
      alizee
      alizee
      VIP ⭐️⭐️⭐️⭐️⭐️
      September 15, 2023

      I’ve had this on a Bradley post as well, so maybe it’s just posts from @bradley 😂. Sorry, just kidding 😅

      The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
        romihache
        romihache
        VIP ⭐️⭐️⭐️⭐️⭐️
        September 15, 2023

        Hahaha, I found the issue on a Bradley post too! 🤣
        Thanks for sending me this link @alizee 😄
         

        I’ve had this on a Bradley post as well, so maybe it’s just posts from @bradley 😂. Sorry, just kidding 😅

         

        Continuous improvement is better than delayed perfection
        anirbandutta
        anirbanduttaAuthor
        Expert ⭐️
        September 15, 2023

        😆 woops… we haven’t engineered anything sinister against your user Bradley.

        It's an opportunity for engagement
          anirbandutta
          anirbanduttaAuthor
          Expert ⭐️
          September 15, 2023

          On a serious note friends… this has been hard for us to reproduce so appreciate sharing specifics of any email notification where you face this. Thank you.

          It's an opportunity for engagement
            matthew_lind
            matthew_lind
            VIP ⭐️⭐️⭐️⭐️⭐️
            September 15, 2023

            I’ve got a couple examples, one already shared with @revathimenon 

            I’ll forward another one her direction.

            Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
              bradley
              bradley
              Expert ⭐️
              September 15, 2023

              Hahaha, I found the issue on a Bradley post too! 🤣
              Thanks for sending me this link @alizee 😄
               

              I’ve had this on a Bradley post as well, so maybe it’s just posts from @bradley 😂. Sorry, just kidding 😅

               

              haha, posting so much I broke the platform. It’s not a DDoS attack @anirbandutta , it’s just me posting ideas :P

                revathimenon
                revathimenon
                Gainsight Community Manager
                September 22, 2023

                Another update from @matthew_lind today - occurring for the notification on the same thread.

                @anirbandutta FYI.

                 

                Where focus goes, energy flows.
                  matthew_lind
                  matthew_lind
                  VIP ⭐️⭐️⭐️⭐️⭐️
                  September 22, 2023

                  @revathimenon has my details, and adding...

                  There is a pattern where by once I get notifications for a Community thread where the links are broken, all the subsequent notifications for that same thread are also broken. My Support Spidey-sense would focus on the specific threads we’re reporting.

                  Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
                    anirbandutta
                    anirbanduttaAuthor
                    Expert ⭐️
                    September 28, 2023

                    I had made some changes to the email settings last week but it hasn’t fixed the problem.

                    Thanks @bradley for being a constant partner on this.

                    It has been Matt, Brad, myself who have faced this issue first hand and only for comments on some Ideas posts, not a 100% of the times.

                    Wanting to know who else has been facing the broken post link in notification email issue and if anyone has spotted a pattern?

                    It's an opportunity for engagement
                    Show more replies
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