Reported GameChanger Community notifications broken: Actively investigating

Hi team!

Our engineering team fixed this issue two days ago; unfortunately, previous URLs on emails will not be fixed, but there should be no new ones going forward.

Please let me know if you continue to have problems with this 🙂

Out of curiosity, all the notifications have this in the email “If you don’t view the topic on the Community, you will stop receiving updates”

If we couldn’t be bothered to manually search for a thread where the link was broken, were we unsubscribed?

I don’t think you were unsubscribed to the topic. The issue we fixed was related to email notifications and the URLs. The links broke for everyone unfortunately. Does that make sense?

This message “If you don’t view the topic on the Community, you will stop receiving updates”  relates to how our email notification system works. You will only get an email in case you open the next reply's automatic email or the topic in the community. For example:
 

1. You create a new topic.
2. User A responds.
3. An email alert is sent
4. User B responds.
5. You will not receive an email notification unless you opened the first email alert from User A response or the topic in the community
    

I guess my point is that the wording in the email makes it seem like if I don’t action the email I’ll be unsubscribed from that post. If that’s not the case, then that’s fine, but maybe the wording could be improved.

Resolution Update

Thank you @leo-inspired and team for identifying the issue with the titles of certain posts not being in sync at the dB level, identifying a set of some 30, at-fault threads and fixing this issue for them so that this problem with notification links on them would not be faced for those or any other threads going forward.

Thank you everyone for your patience. Let us know if you happen to find the email-notification issue occuring again for engagement after this time.  

Thanks @anirbandutta, @revathimenon, @leo-inspired and the whole gang.

Having deep links straight to content within email notifications is a huge time saver toward continuing to learn and engage.

Thank you Matt… also, currently it is the only way, but we are looking at the obvious Notification center for the Community in the near future 🤫