The Customer Hub platform comes with various modules that you can use. Each module is designed for specific use cases and needs.
In this guide:
- Community
- Knowledge base
- Ideation
- Product updates
- Groups
- Events
Community
The community is the Customer Hub platform engine that collects most of the user generated content. This is the place where users start conversations, ask questions, get answers and help each other by providing peer-2-peer support. Learn how to setup the community module.
Knowledge base
With the Knowledge Base, which seamlessly works together with the community, you can promote your company official content in a delightful way and help users help themselves.
See how content is performing, get qualitative feedback on the articles you write and discover what to write next. Learn how to setup the knowledge base module:
Ideation
Ideation is a module that allows your company and product teams to gather and co-create on qualitative insights from your community users. Community users will be able to submit ideas, vote on ideas and respond to ideas with a full powered WYSIWYG editor. As a Moderator or Product person you will be able to manage these ideas from Control. Learn how to setup the ideation module:
Product updates
Product Updates is a module that allows your company and product teams to communicate product updates type of information to community users. For example roadmap updates, releases, Beta features, major updates...
As a Moderator or Product person, you will be able to manage these Product Updates from Control. Learn how to setup the product updates module:
Groups
Groups, which works seamlessly together with the community, allows you to segment your customers and community members into smaller user groups. Facilitate a space within your larger community for members to engage around specific; interests, roles, industries, regions, products and more. Learn how to setup the Groups module:
Events
Events are all about community, whether you’re hosting an online webinar, running your yearly conference, or arranging a local meet-up for your community members.
By putting your online community at the center of the event experience you facilitate knowledge sharing between community and ensure the conversation around your event goes on long after it’s finished. Learn how to setup Events.
What’s next
In the next guide we cover platform settings that we recommend you to configure before launching your Customer Hub platform.