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Now that you have completed the first steps it’s time to take a look at some of the technical tasks.
We recommend you to ask assistance from somebody from your IT department to help you out on these tasks
In this guide:
- Create domain name
- Setup webmaster email
- Configure system emails
- Implement SSO (optional)
- Integrate with other tools and platforms (optional)
- Embed community content into your webpages with the Embeddable Widget (optional)
- Implement cookie banner (optional)
- Embed third-party scripts (optional)
- Include SSI files (optional)
Create domain name*
The Gainsight CC platform platform can be linked to from your own preferred domain name:
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Create your domain name (e.g. community.customer.com)
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Add the CNAME that the CC support team will provide you with the DNS settings
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After steps 1 and 2 have been done inform CC Support team (via email or the online submission form) about which domain name you''ve created
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Gainsight will generate an SSL certificate for you, you only need to verify the request by clicking a link. Our preferred method is DNS Validation for SSL Certs.
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Gainisght will update the domain name in the database and take the domain name live after you have verified the request.
*The platform cannot use a subfolder of your company''s main domain (e.g. "company.com/community"). It has to be a subdomain (e.g. "community.company.com") or a new domain altogether (e.g. "company.community")
*No wild card certificate to cover this subdomain and No CloudFront distribution to mention this subdomain as an Alternate Domain Names (CNAMEs)
Create webmaster email
The CC platform will send a variety of useful notification emails to community members. You will need to define a ''from address'' which will be used to send the notifications.
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Create a webmaster email. Make sure the email address can receive incoming emails, as this is a requirement for the webmaster setup.
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Verify the webmaster via Control → Settings → Webmaster email
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After verification You select the Sender name and email address in Control → Settings → Webmaster email -
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After steps 1, 2, 3, have been done inform CC Support team (via email or the online submission form).
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CC creates DKIM records and shares them with you
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You include DKIM records in the DNS
Configure system emails
Implement your own design and tone of voice to your system emails in Control → Email → System emails
Check our Emails knowledge base for more information and guidance.
Implement SSO (optional)
Single sign-on, or SSO, is a technical authentication method for logging into multiple related, but independent software systems or applications. It allows users to log in with a single ID (typically an email address or username) and password, in order to easily access multiple systems or platforms. Read our getting started guide to get started right away:
Integrate with other tools and platforms (optional)
Integrate Gainsight CC with your tech stack
Gainsight CC supports a number of self-service integrations with third-party tools to connect the Gainsight CC platform to other tools that are in your tech stack, such as: Salesforce, Gainsight CS & CE, Zendesk, Zapier, Skilljar and more.
Check our Integrations knowledge base for more information and guides on how to set up integrations
Gainsight CC API
Gainsight CC offers an extensive API with a huge set of endpoints for you to use. Use the API to read and write data to your platform.
View official API documentation and learn about API use cases and best practices with our API resources on the GameChanger community.
US API Endpoint - https://api2-us-west-2.insided.com/docs/
EU API Endpoint - https://api2-eu-west-1.insided.com/docs/
Embed community content into your webpages with the Embeddable Widget (optional)
Our embeddable widgets are a set of easy-to-install, plug-and-play components that you can embed in pages of your website, using an embed code. They enable you to extend the reach of your community content and enhance your webpages. There are two types of embeddable widgets: in-page widget & conversational widget.
Implement cookie banner (optional)
We advise you to adopt a cookie consent solution like a cookie banner or modal, in order to comply with the European Union (EU) law. The EU places strict requirements on businesses who collect personal information about internet users within its borders.
The Gainsight CC platform comes with a default cookie banner that is enabled for your platform. If you would like to use a custom cookie modal/banner check the following article:
Embed third-party scripts (optional)
Empower the Gainsight CC platform with external services such as Google Analytics, Surveymonkey or Optimizely. Third-party scripts allow you to embed any external code into the Gainsight CC platform.
Learn about the possibilities of external (third-party) tools in the Third-party scripts knowledge base
Include SSI files (optional)
Want your community’s navigation to match the look and feel of your existing website? Or maybe you need to include some external analytics/cookie scripts on your community? Use Server Side Includes (SSI) to include the contents of externally-hosted files on your community.
What’s next
In the next guide we’ll cover the different CC modules that you can use and how to configure their settings
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