Help us shape Autopilot - our AI-powered chatbot

We’d love to take a look at this to see if the functionality can benefit us going forward!

Count me in :)

iD Mobile would love to take a look! :)

We are just about to announce that our Community is the “Search Hub” for all of our product collateral. So YES! We’d love to be involved in this.

We’re interested. We’ve got a bit of situation here at Calendly where Ada is pulling in a lot, but not Community and could definitely do better on Help Center. It’s entirely too focused on moving people from chat to 1:1 support tickets and I’d like to explore a more self-serve help approach.

Edited to add: We don’t currently run any sort of chat or third-party AI add-ons on Community, so bit of a clean slate over here.

We would LOVE to be involved in this!

Would love to take a look as well! Looks really cool and helpful ⭐

We’d be all for this in our Community!!

We are interested. 

We’re interested! 

Thanks for your responses and enthusiasm everyone - we will reach out to you (via email) later this week to schedule something to share our plans and learn about your needs. 

Hi@Yoeri, are there still spots available in the pilot program? I think there may be interest at my company, but I wanted to check before I asked on my side. Thank you!

@RachelS I’ll reach out to you via PM for more details :)

Hi @Yoeri ! I’d be keen on testing this out if there are still spots available? 🙏🏽

Hi @BiancaTaylorSC as we are still in the discovery and validation stage I’m happy to set us up 30-minutes to discuss our plans. I’ll reach out to you via email for more details :) 

Hi @Yoeri 

Would this (or could this) look at other sources feeding into federated search (Eg. Academy on Skilljar, or Help Center on Zendesk)

Either way - yes would like to be apart of this testing!

Thank you

Yes @Ian Ferguson the idea and vision of the Autopilot is to use all available content that you feed into it. So not only content inside your Gainsight product(s), but also external content from your knowledge base, academy, documentation, blog etc. 

Hey @Yoeri our org would definitely be interested in this. If you’re still in discovery, we’d love to be involved. We’ve already had discussions with our CSM around this exact approach to our support.

Hey, I’m on PTO this week, I’ll connect with you next week to schedule us something so I can walk you through our plans :)

Absolutely, yes please we’d love to be part of this.

Thanks

Mark

Hi Mark, thanks for expressing your interest in the beta. I’ll reach out to you via email to schedule us something so I can walk you through our plans. 

Hello everyone! This thread has been silent for a while, so it's time for an update. We’re working on the first concepts of the Autopilot experience and we would love to hear your thoughts on two potential directions we are exploring.

Firstly, we want to understand which experience works best for you. Should Autopilot be a full-page chat experience or a floating assistant? Your feedback will help us refine the experience to better meet your needs.

Full-page Experience

• AI chat is housed on a dedicated page.
• Provides a distraction-free environment for focused conversations.
• Users always have ample space for longer chat interactions.

Floating Assistant

• AI chat hovers over the page and is always available in the bottom-right corner.
• Allows users to chat while browsing the Community.
• Users can expand the chat window when they need more space.

Which experience do you prefer? Would you rather have a dedicated space for chatting, or do you find an always-available floating assistant more convenient? Your input will help us build an AI assistant that seamlessly fits into your workflow.

Let us know your thoughts by leaving a comment. Thanks for helping us shape the future of Autopilot!

Well, I guess it’s time for the Super User invasion!

For me, I kinda prefer the floating option so that it’s easy to access basically everywhere. Given that I’m constantly bouncing all over the OVO Forum and routinely have a bazillion tabs open, I’d find it easier to have the chat window float rather than be a full-page so that I’ve got it right where I need it - ready next to the post editor! :)

But I guess you could do a hybrid approach and allow it to expand to a full-page for if I want to throw it up in a dedicated tab and just have it there on its own screen (I run a triple-screen setup) for those who prefer that option.

Thanks for your insights ​@Blastoise186 - very useful. A hybrid approach is definitely something to consider! 

Hello everyone

I agree with ​@Blastoise186. Floating seems more convenient especially for the single screen setup and people are having the tendency to have bazillion tabs open :) I would defiantly consider hybrid approach.

Thank you.