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How To Create An Article


Frank

Want to add some oomph to your post? Got some explosive news and want to feature it with an equally-explosive image? Or perhaps you’ve written up some mind-expanding tutorials that you’d like to highlight on your community?

With articles, you can boost the visibility and quality of your posts with the help of featured images and labels.

How To Create An Article

  1. Go to Control > New > New Article.
  2. Choose to publish in Community, Knowledge base or Groups. 
  3. Choose the category to be published in.
  4. (Optional) Choose a premade article label or add your own (this will be displayed to your members - see how it'll display in the images below).
  5. (Optional) Add a ‘Featured image’, and crop it using our in-browser tool.
  6. Publish your article immediately, or save it as a draft to come back to it later.
  7. (Optional) Chose public tags that can be used during as a search criteria. 

https://vimeo.com/553439813

 Notes:

  • Added the wrong label? No worries - you can still edit or delete the label, even after publishing your article.​​​​
  • ​​​Articles can only be created from Control. It’s a bit elitist, we know.


Click below to see how various featured images and labels appear on the community:

Topic view

Show content

ae82b677-a00d-4cbf-8567-62a0795686bc.png

 


Category overview of article

Show content

eef7c525-39ba-4b2d-820d-c0b90b34f787.png

 


Homepage view when article is featured

Show content

615bbfeb-5b8e-47e6-87b9-610f177a4c61.png

Did you find this topic helpful?

Ellen
  • Contributor ⭐️⭐️
  • December 13, 2017
hello
want to create an article, but I don't see 'arti,cle' as topic type? I only see 'question' and 'discussion'?
it this related to branded templates (which I don't have)?

kr
Ellen

Frank
  • Product Guru
  • December 13, 2017
Hi @Ellen

Articles are indeed only available on Branded Templates.

Jürgen J
  • Contributor ⭐️⭐️⭐️
  • June 13, 2018
It's taken us a while but we have just published our first article. :)

Super users only for now but we'll do the same for end-users once a new feature we're working on goes life.

Articles are cool! 🙂

Monique
  • Helper ⭐️
  • August 15, 2018
Will it be possible in the future to give the selfmade labels a different colour? I can imagine this can come in handy when using different labels as 'Blog', 'F.A.Q' and 'New feature'.

Frank
  • Product Guru
  • August 20, 2018

Hey Monique - nice idea!

Why not submit it on our ideas board for the product team and other members of the inSpired community to discuss? 😎


Monique
  • Helper ⭐️
  • August 20, 2018
Will do, @Frank 🙂

Moller Toma
Why can't you create those Articles through the community, instead of Control & Forum & Create new topic?

daniel.boon
Forum|alt.badge.img
  • Helper ⭐️⭐️⭐️
  • March 28, 2019
Hi Moller,

The reason articles can only be created via Control is so that only 'trusted' users can create them (moderators, admins, employees with custom permissions). The vast majority of use cases for articles are for official company content, such as announcements, blog posts, and knowledge base articles.

  • Contributor ⭐️
  • April 27, 2022

Can I use an external authoring tool like Paligo to create articles?


A11ey
  • Helper ⭐️⭐️
  • January 23, 2023

Can you give permissions to a users/employees that ONLY allows them to Create Articles in the Control panel, and not everything else?  These are the options I am seeing, am I missing something?

 


DannyPancratz
Forum|alt.badge.img+7
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • January 24, 2023
A11ey wrote:

Can you give permissions to a users/employees that ONLY allows them to Create Articles in the Control panel, and not everything else? These are the options I am seeing, am I missing something?

@A11ey unfortunately, (to my knowledge) no. You can give them forum moderation, but it’d be for all categories and all the content moderation views.

An a unique challenge would be that they wouldn’t be able to see the Previews of the articles they’re drafting unless they were Moderator or higher (which gives a lot more permissions)

I have a few ideas related to this:

https://communities.gainsight.com/fid-0/tid-21768


  • Contributor ⭐️⭐️
  • February 23, 2023

I would like to create a standard template so all our articles will start being created from the same format. Is it possible to create such a template? 


If not, I’m curious to know: how are others making sure all articles have the same standards?


JessicaMendez
  • Contributor ⭐️⭐️⭐️⭐️
  • June 15, 2023

Hello! I’d like to ask a question about previewing articles.

If I share a preview link for a draft article that is scheduled to be published, once that article is published, will the preview link work to take that person to the now published article? 


revote
Forum|alt.badge.img+2
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • June 15, 2023
JessicaMendez wrote:

...will the preview link work to take that person to the now published article? 

Yes.


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