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Frank
Product Guru
July 30, 2019

How to embed media (+ supported media types)

  • July 30, 2019
  • 88 replies
  • 4860 views

Embed Media lets you embed resources hosted on other platforms (videos, audio, images, prototypes, forms, and more) directly inside your content.

Add media to your content

  1. Copy the shareable link or embed code from the source you want to embed
  2. Click the Embed Media icon in the editor
  3. Paste the link or embed code
  4. Click Insert

For most supported platforms a plain public URL is enough. You do not always need the platform's full embed snippet.

Supported platforms

You can embed content from the following platforms:

Video and screen recording

  • YouTube
  • Vimeo
  • Dailymotion
  • Brightcove
  • Vidyard
  • Wistia
  • Loom
  • VideoAsk
  • Tella
  • Parmonic
  • Blue Billywig
  • PingVP

Audio

  • Spotify
  • SoundCloud
  • Deezer

Design, prototypes, and interactive demos

  • Figma
  • Canva
  • CodePen
  • JSFiddle
  • Arcade
  • Storylane
  • iorad
  • Parta

Forms and surveys

  • Typeform
  • Tally

Images and GIFs

  • Giphy
  • Tenor

Social

  • X (formerly Twitter)

Documents

  • Scribd
  • WordPress.tv

Notes

  • If a platform is not in this list, its content cannot be embedded, even if that platform supports embedding elsewhere.
  • If an embed does not render, confirm the source content is public and that you are using a direct link to the item (not a search or profile page).

88 replies

Gabolino
Helper ⭐️
November 12, 2020

no problem, always happy to help! :)

 

Wait… too soon. Now they cannot see the videos but they can upload? Is there some sort of view attachments permissions too?

Truth is it’s embedding videos to a post, not attaching them - sorry my bad, I should read more carefully. 

Gabolino
Helper ⭐️
November 12, 2020

 

cc @Julian 

Julian
Gainsight Employee ⭐️⭐️⭐️
November 12, 2020

Yes, attachment =/= embedding, important difference here.

So we do offer attaching files to posts, however you cannot e.g. take a video with your phone, attach it to a post and then embed it as playable video into the editor. If you want to embed videos so that they can be viewed within a post, you should upload it to youtube, vimeo or one of the other platforms. You can then simply paste the url or use the “embed media” feature within the editor to have visitors view it in a post.

There are several reasons for not supporting embedding attached videos, mostly of legal nature but it’s also related to hosting capabilities. It would bring us in waters that expand way further than what our platform is designed for at the moment.

I follow my nose, it always knows
Gabolino
Helper ⭐️
November 12, 2020

Hey @Julian, makes sense. The problem Im having is that me, admin, can embed the video but a user, registered user, cannot embed the same video through the embed media options. 

So it seems a permission thing, not a legal issue. 

Julian
Gainsight Employee ⭐️⭐️⭐️
November 12, 2020

That is actually an interesting case! Just to clarify: You use the same url, and you are also doing it in the frontend - or are you doing this in the backend?

I follow my nose, it always knows
Gabolino
Helper ⭐️
November 12, 2020

That is actually an interesting case! Just to clarify: You use the same url, and you are also doing it in the frontend - or are you doing this in the backend?

 

Front end, this is the video in question

 

 

I have a recording showing the issue but its a 7mb file

 

Julian
Gainsight Employee ⭐️⭐️⭐️
November 12, 2020

Thanks for sharing this, I will do some testing and let you know!

I follow my nose, it always knows
Julian
Gainsight Employee ⭐️⭐️⭐️
November 13, 2020

Ok so I have checked multiple communities, and initially I was able to reproduce this on your community as well. The link was not automatically converted into embedded media.

However, now it is just working, also as a registered user:

I am honestly a bit at a loss as to why this was not working so far - I have checked multiple times if it was related to attachment permissions, general permissions, even if the cookie, or your community not being live yet, could be the reason… but none of that seems to be the cause of it.

Could you test it once more with a registered user account, to see if it is now also working for you?

I follow my nose, it always knows
Contributor ⭐️⭐️⭐️
November 23, 2020

I’m having trouble embedding videos from YouTube. I get the error “The specific ULR is not supported”. I’ve tried multiple URL’s and the same error appears. I have the option to attach files. I even tried the steps in the video above and copy/pasted the video link. I checked on my permissions and I can select files to upload like pictures with no problem. Any ideas on this?

Ebbe
Helper ⭐️
December 15, 2020

I also get an error when posting a Youtube video. Previously placed videos are also no longer available. Instead the message 'media is not available' appears. 

When I want to post the video again I get the message 'This service is not supported'


Someone who has a solution for this?