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Question

Alternate names for CSM team

  • October 18, 2016
  • 3 replies
  • 328 views

elena_painter
What alternate names have you heard or considered for your Customer Success team? For example: 
  • Client Outcomes
  • Onboarding Services
  • Adoption Services

3 replies

tzundelgainsightcom
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I worked with a company that called it a Customer Value team, and we were Customer Value Managers

brandon
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  • Contributor ⭐️⭐️⭐️⭐️
  • October 18, 2016
our top accounts have Strategic Account Analysts/Consultants and our smaller customers have Client Success Consultants.

robert_mcneely
  • Contributor ⭐️
  • October 28, 2016
Our large accounts "Partnerships" have Customer Relationship Managers.  Our mid and smaller tier customers have Customer Success and LIfecycle Managers