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CS Ops Compensation Benchmark Survey Results

  • February 3, 2022
  • 6 replies
  • 3004 views
seth
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  • seth
  • Gainsight Employee ⭐️⭐️⭐️
  • 550 replies

 

Compensation data has not existed specifically for Customer Success Operations. In January 2022, Gainsight and the customer-run Gainsight Global Admins community collaborated to gather the first set of benchmarks.

Our anonymous survey received 296 responses. Gainsight customers likely represent a significant portion, but the survey was also publicized broadly. Responses were encouraged from all types of CS Ops professionals.

See the Results

PDF attached below

Reactions? Questions? Post them below!

Program Director, CS Innovation @ Gainsight

6 replies

spencer_engel
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  • spencer_engel
  • Expert ⭐️
  • 670 replies
  • February 3, 2022

Very exciting initiative. Thanks for driving this forward @seth! 

seth
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  • seth
  • Author
  • Gainsight Employee ⭐️⭐️⭐️
  • 550 replies
  • February 3, 2022
spencer_engel wrote:

Very exciting initiative. Thanks for driving this forward @seth! 

You’re very welcome, @spencer_engel! Major props for behind-the-scenes leadership and effort from @gunjanm, too!

Program Director, CS Innovation @ Gainsight
spencer_engel
gunjanm
benwanlessmenlo
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jessica_keenan_palmer
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This is an amazing benchmark.  I can’t wait to see how it changes over the coming years.  @seth thanks for advocating for this analysis.

Jessica Palmer
seth
Marwan
anirbandutta
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ml2019
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  • ml2019
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 138 replies
  • May 9, 2023

@seth Will you be distributing the survey for 2023?

Marwan
M
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Stuart
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  • Stuart
  • Helper ⭐️⭐️
  • 144 replies
  • May 2, 2024

Hey @seth, I was wondering if Gainsight has any more recent compensation benchmarking data for CS Ops that could be shared?

K
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  • K
    krogers4532
seth
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  • seth
  • Author
  • Gainsight Employee ⭐️⭐️⭐️
  • 550 replies
  • May 2, 2024

@Stuart Appreciate you asking! I’ve moved into a different role since I ran this benchmark, so we haven’t run a fresh round, and it’s still the latest one I know of.

Program Director, CS Innovation @ Gainsight
Stuart
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    Stuart

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