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CS Ops Compensation Benchmark Survey Results

  • February 3, 2022
  • 6 replies
  • 3072 views

seth
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  • Gainsight Employee ⭐️⭐️⭐️

 

Compensation data has not existed specifically for Customer Success Operations. In January 2022, Gainsight and the customer-run Gainsight Global Admins community collaborated to gather the first set of benchmarks.

Our anonymous survey received 296 responses. Gainsight customers likely represent a significant portion, but the survey was also publicized broadly. Responses were encouraged from all types of CS Ops professionals.

See the Results

PDF attached below

Reactions? Questions? Post them below!

6 replies

spencer_engel
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  • Expert ⭐️
  • February 3, 2022

Very exciting initiative. Thanks for driving this forward @seth


seth
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  • Author
  • Gainsight Employee ⭐️⭐️⭐️
  • February 3, 2022

Very exciting initiative. Thanks for driving this forward @seth

You’re very welcome, @spencer_engel! Major props for behind-the-scenes leadership and effort from @gunjanm, too!


jessica_keenan_palmer
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This is an amazing benchmark.  I can’t wait to see how it changes over the coming years.  @seth thanks for advocating for this analysis.


ml2019
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  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • May 9, 2023

@seth Will you be distributing the survey for 2023?


Stuart
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  • Helper ⭐️⭐️
  • May 2, 2024

Hey @seth, I was wondering if Gainsight has any more recent compensation benchmarking data for CS Ops that could be shared?


seth
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  • Author
  • Gainsight Employee ⭐️⭐️⭐️
  • May 2, 2024

@Stuart Appreciate you asking! I’ve moved into a different role since I ran this benchmark, so we haven’t run a fresh round, and it’s still the latest one I know of.