Hello everyone,
If you are in the early stages of DCS, i’d suggest first checking out our community friend
On that note, Jordan’s taken it a level up to share some best practices to ensure there aren’t too many customer touch points between digital and other teams.
Key points to remember:
- Relationship focus: In DCS, focus on building a relationship between your customer and the company - NOT a relationship with a person and that particular customer.
- Consistency every where: Work with other teams in your company to achieve a consistent brand & voice.
- Use your advantage wisely: Being in the CS team lets you have a good understanding of the customer experience. Use this position to your advantage to influence & encourage a cross-functional approach to customer engagement.
Are there any additional best practices you would suggest to ensure consistency across customer touchpoints?
Hoping to learn from you all!
