Question
Internal handoffs
How do you manage critical handoffs in your organization?
+2We have a well-defined handoff process that we've trained all customer-facing teams on. This includes a centralized location for debrief information, internal debriefs on plan of action and a kick off call where the presales team introduces the customer team. Depending on the size of the customer, we then have a lengthy implementation call or set them up with self-service training.
Happy to go in more depth if you need it!
Happy to go in more depth if you need it!
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.