Most of my experiences working with (and for) support teams with various software vendors has been bland, less than courteous and I was left feeling (or I heard of customers feeling) like I was just another case in the queue. Gainsight really is a high step above that. I am made to feel like my issue is the only issue they are concerned with (even though I know they're juggling dozens more) and they are on it. That feeling goes a long way, especially with particularly dicey issues - or when the issue turns out to be self-inflicted or due to an oversight on the part of the admin.
(Yup. Just experienced that last part.
Thanks again Gainsight Support for all you do. Keep up the good work.
