Hi folks. I wanted to ask if there are limits on the number of emails sent out for a particular question on the community.
For example, a colleague of mine subscribed to a post. When he checked his email later, he had an email alerting him to a new response.
He clicked on the link to View Post and saw there were actually 7 responses.
So is there a reason that he didn’t get 7 emails?
We want to make sure our support staff are up-to-date on community forums, and I’m not sure what the logic is about when emails are sent out.
Any thoughts appreciated,
Mark
Best answer by Kenneth R
Hi @FMEEvangelist - what you’re describing is expected. The notifications for new replies within topics have been designed so that you receive one notification email and then none after that for subsequent replies until you’ve been back to visit the community. This is very much by design, in order to prevent folks receiving hundreds of emails in succession when a topic gets chatty. These notifications were designed with end-users in mind. For your Support staff it would likely be better if they could use the control environment to monitor, or alternatively to set up something like a feed into Slack using Zapier.
Hi @FMEEvangelist - what you’re describing is expected. The notifications for new replies within topics have been designed so that you receive one notification email and then none after that for subsequent replies until you’ve been back to visit the community. This is very much by design, in order to prevent folks receiving hundreds of emails in succession when a topic gets chatty. These notifications were designed with end-users in mind. For your Support staff it would likely be better if they could use the control environment to monitor, or alternatively to set up something like a feed into Slack using Zapier.
Thanks @Kenneth R - I wasn’t sure how the platform determined which response got the notification. Since it’s the first reply that triggers the notification, that’s all fine. The support folk can’t complain that they didn’t hear about a subsequent response, if they haven’t even checked the first one! As it resets once they do visit the community, that’s perfect too.
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