How do I add new profile fields to the User Profile that get populated via our SFDC integration? Right now we are pulling CSM and their Experience (Customer, prospect, partner). Thanks!
you’d need to automate the completing of them via a tool like Zapier, Workato, etc. I’m not aware of anything in the Salesforce integration that will do this automatically for you. It just links the contact and the account record for salesforce tracking and the engagement dashboard.
First, you’d add the custom profile fields to the profile setup
Next, the Salesforce integration would sync the community profile with their contact
Then the work you need to do comes in:
- Something in Salesforce that triggers the automation
- We do something similar in automating the Account Type from the Contact to update a field on the Community Member (salesforce) object. When that field is updated it triggers the automation
- Take the data from the field and update the profile field via the API
We’re not doing this as profile fields, but rather custom user roles for Account Type (plus something similar for a few companies).
Thanks
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.