AI moderator?

​@Sanne van Opstal-Brakel 

FYI https://support.gainsight.com/cc/Release_Notes/Current_Release_Notes_-_2026/Q2_2026_Release_Notes_for_Customer_Communities_(CC)#Screen_New_User_Profiles_with_AI-Powered_Moderation

Thanks for thinking along ​@Mithila Jayalath  we don't have that one turned on.. so that is also why I think it's weird out of nowhere such a profile was created… 

​@Sanne van Opstal-Brakel according to the FAQ article  “Moderation actions are associated with the community's AI-moderator user, a default type of user present in all communities using the Moderation AI Agent.”

Based on this, if the AI Moderation feature has not been enabled or used in your community, the AI Moderator user should not be created. 

That is what I was thinking as well ​@Mithila Jayalath 

​@samanthahamlet do you know more about this? 

Hey ​@Sanne van Opstal-Brakel 

Following up on this internally for you, I’ll let you know as soon as I hear more! 😊

Hey ​@Sanne van Opstal-Brakel 

Just following up: The team are going to check and revert back on this for you. 

Hope this helps! 

hehe I checked and we also have this Ai Moderator account though we're not using it… 😅

​@jvdc Thanks for flagging this! I’ve raised this with the team now, and they’re going to look into this for you. 

Hope this helps :) 

Thanks ​@samanthahamlet  look forward hearing more about this!

We also have this and AI moderator is not turned on!