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m4rc
Helper ⭐️
Sep 8, 2020 2:17 PM UTC
Question

Any seen this 'helper application' error message before?

One of our community members has reported this error when she adds a photo in her reply to a thread.

error message

 

Internal error

Couldn’t communicate with a helper application

 

Has anyone else seen this before? 

 

    2 replies

    m4rc
    m4rcAuthor
    Helper ⭐️
    Sep 8, 2020 2:53 PM UTC

    This appears to be a iPhone/iPad issue, related to where on the device the photos are stored. (Translation: Apple doesn’t like Dropbox much :laughing: )

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    Julian
    Gainsight Employee ⭐️⭐️⭐️
    Sep 10, 2020 9:31 AM UTC

    Thanks for pointing that out, I was a bit puzzled when I read it first. :) Happy to see you found the root cause!

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    I follow my nose, it always knows