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Helper ⭐️⭐️
Nov 18, 2022 1:24 AM UTC
Solved

Anyone else experiencing a 502 error on their site?

Our site has been down for over an hour at this point (as of 5:30pm PST). I haven’t received any email updates about an outage, so I was wondering if this is something unique to my instance? This is what I see when I go to our URL:

 

 

This isn’t limited to me - my colleagues see it as well. All using different browsers. Just wondering if this is something I can fix, or if I need to wait for the InSided team to step in :). 

Alistair FIeld
Expert ⭐️
Nov 18, 2022 11:00 AM UTC

@Scott Baldwin @Jeremie @Chris Hackett @Laura D. @juan.delrio @BenSmokeBall 

@Alex Campos has given an official update here.

 

The needs of the many, outweigh the needs of the few. 🖖

19 replies

Alex Campos
Gainsight Employee ⭐️⭐️
Nov 18, 2022 6:13 AM UTC

Hi all

We are looking into the issue and have all resources available to work on it.
Although not the same as the status page, I'll update this thread until we can sort out the issue with the status page.

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Alex Campos
Chris Hackett
Helper ⭐️⭐️⭐️
Nov 18, 2022 6:51 AM UTC

Our site is back up!

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Chris
Alex Campos
Gainsight Employee ⭐️⭐️
Nov 18, 2022 6:52 AM UTC

We have identified the issue, deployed a fix and all communities are now operational again.
My apologies for the breakdown in the incident process, we will conduct a post-mortem, and I will have an article in the community with the causes and actions we will take to prevent the issue from happening again.

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Alex Campos
Nov 18, 2022 6:53 AM UTC

SSO/SAML not working at login on ours since restore @Alex Campos 

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Nov 18, 2022 6:54 AM UTC

We get this error: 

 

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Nov 18, 2022 7:03 AM UTC

 

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Alex Campos
Gainsight Employee ⭐️⭐️
Nov 18, 2022 7:09 AM UTC

@Scott Baldwin 
All is now operational, the team ran all the checks and SSO/SAML are also restored.

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Alex Campos
Nov 18, 2022 7:14 AM UTC

Thanks. Working now. 

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Alistair FIeld
Expert ⭐️
Nov 18, 2022 11:00 AM UTC

@Scott Baldwin @Jeremie @Chris Hackett @Laura D. @juan.delrio @BenSmokeBall 

@Alex Campos has given an official update here.

 

Translate
The needs of the many, outweigh the needs of the few. 🖖