Hi ​@lyoung, that does sound odd! Are you getting an error message or any sort of indication about where the campaign is getting blocked? Your setup does sound correct - we currently send several campaigns to audiences as defined by user segments in my own community without issue.  

No error message.

We use campaigns for other groups of users who manually create an account and they send fine so the only differentiator is the import. 

​@lyoung I see! I’m sorry I’m not more help - I do agree that seems odd. Maybe ​@revathimenon can point us in the right direction?

That is a weird situation for sure.

​@lyoung - Does it just not show any movement on pressing send? Does it load back to the same page?

Just trying to understand what kind of action is happening when you click on send?

Hey there ​@lyoung 

I had a chat with the team & it looks like support is looking into this this issue as the ticket you raised.

To clarify the reason I’m hearing after checking internally - Looks like your import includes users who haven’t been active for the past 365 days and this is an important pre-requisite that the platform has to maintain to avoid sending mails to inactive accounts.

​@revathimenon Ok I’ll wait to hear more from Support. Just trying to get this solved ASAP.

I’m not sure about the inactive users part. Are new users considered inactive? 

Not really - they shouldn’t be -  in a logical sense as long as new users have done some activity post logging in to the community.