Hi @copperml, This indeed may be the video tool you’re using. Check out this post, where I have uploaded a Vimeo video. We have a list of supported embeddable video examples here. 

It seems like Wistia is on the list, so I’m going to loop in support here because they may have a deeper technical understanding as to why the black bar shows. 

They should be in contact with you soon! 

Thank you @Jeanie Lee ! I’ll look at the link and look forward to hearing from the support folks.

Hi @copperml and @Jeanie Lee,

I do have the same issue with YouTube videos. Even if you take a look at the code-view of a post, there is no possibility to get rid of the black boarders. 

Example: 
https://community.personio.com/personio-webinars-60/recap-personio-product-update-727

Any ideas/suggestions on how to solve this?

Best, Marc

It is a browser’s problem. Double click on the embedded video and you can watch it in full screen. This is a strange problem with all browsers, but they are working on it, so you may try latest version of all browser and see what happens. Give it 6 months, and all browsers will correct the bug.

Hi @elianajones,

I don’t see that as a browser issue, as we only face this when embedding video to Insided.
Everywhere else, YouTube videos are emended successfully without any frame. 

Sure, you can open the video in full screen, but that’s not the issue here, it’s the appearing black frames when starting the video within a post.

Would be great if Insided could fix this.

Best regards
Marc

@MarcPersonio @elianajones thanks so much for your input.

We’re still facing this issue, and only with inSided. The black space seems to change with different aspect ratios, so I’m willing to adjust our videos… if someone could tell me what the “correct” aspect ratio is.