Hello, we’re embedding 720p videos from Wistia. It keeps adding black bars to the top and bottom of the videos. What’s the cause? Should we be creating videos in a different aspect ratio, or can we make some sort of adjustment in the embed html?
When I view the videos in Wistia there are no black bars. They only appear in the embedded version on our community.
Example screenshots below. Thank you!
Hi
It seems like Wistia is on the list, so I’m going to loop in support here because they may have a deeper technical understanding as to why the black bar shows.
They should be in contact with you soon!
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
