Hey everyone,
During our last Office Hours, one of you asked a really thoughtful question about how AI could help with content refactoring, scheduling, and interest-based notifications in communities.
They weren’t able to join the live discussion, so I’m bringing it here. Because honestly, this is exactly the kind of forward-looking conversation worth having together.
We’re not just curious about if AI can help, but how it can make your community more engaging, personal, and easier to run.
🔁 Content Refactoring
Could AI help refresh older posts, summarize long threads, or even suggest new formats for top-performing content?
📅 Smart Scheduling
What if you could predict the best times to post or automate follow-ups based on community activity, without losing the human touch?
🔔 Interest-Based Notifications
Imagine members getting nudges about topics they genuinely care about, not just what’s new. How could we make notifications feel helpful, not noisy?
At Gainsight, we’re already investing in AI where it makes sense, tools like Write with AI, AI Recap, Moderation AI, and AI Translations are live today because you told us where you needed help.
But the real magic happens when we dream up what’s next together.
💬 So let’s open the floor:
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What’s your biggest content or engagement challenge right now?
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If you could design one AI helper for your community, what would it do?
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Anyone already experimenting with AI workflows or creative fixes?
No hype, no jargon, just real talk about what could make our communities smarter and more human.
Want to continue the conversation live?
We host Community Office Hours every week, where you can ask questions, see live walkthroughs, and hear how other teams are approaching similar challenges. You’re welcome to drop in, ask a question, or just listen in.
👉 Register for an upcoming Office Hours session here: Event link
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Akhil Vattypally, Customer Success Manager