I have created a new community account (yesterday) to be the poster of the release notes and maintenances that feed into Product Updates. The account has a valid email, and the same set up and roles as other employees, but when I attempt to change the author for the posts, the user dos not appear, however, new users who registered AFTER are appearing in the list.
I’m wondering if this is a Support ticket but thought I'd ask if others have seen this.
Best answer by Laurenseife
Update- THIS WAS USER ERROR. I was searching for the name as “Product Communications” and omitting the name of our company at the beginning so user did not appear since search needs to be EXACT and not just contain.
Update- THIS WAS USER ERROR. I was searching for the name as “Product Communications” and omitting the name of our company at the beginning so user did not appear since search needs to be EXACT and not just contain.
+9Been there. Done that.
Glad you figured it out.
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