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Kgastaldo
Helper ⭐️⭐️⭐️
August 9, 2021

Community Clean Up - Campaign for Unanswered Topics

  • August 9, 2021
  • 12 replies
  • 202 views

Hi All - I’m starting to get a surplus of questions that have never received a reply. I’d like to do a campaign to get our members to actively seek those out and respond to them, so I’m thinking a limited time badge available to those who help out - some sort of “fall cleanup” theme.

I have questions about a best way to pull this off. 

I could put all the questions with no replies (I currently manually tag these with “zero”) into a new category called “help needed” and then create an automatic badge that applies when someone gets a best answer in that category.

I’d then have to move the topic back to it’s real category (either once it has an answer or at the end of time given). If I do that, would they lose the badge since the criteria would no longer be met (that being that the topic is no longer in that help needed category)?

Is there an easier way to pull this off? Anyone done a similar campaign and seen success? Or do you archive posts that have no replies after a certain period of time? 

 

12 replies

Kgastaldo
KgastaldoAuthor
Helper ⭐️⭐️⭐️
March 29, 2022

I’m coming back to this again with a follow up question. How do you guys feel about archiving questions that have NO replies after a certain amount of time. I’m thinking 6 months + - as I doubt those people are still waiting on a reply. 

An answer to their question could help users in the future, but if I’m asking employees to put some time in, I’d rather they focus on new questions, rather than old ones. 

Does anyone archive/trash topics (with a warning to community) that never receive a reply?

Ditte
Helper ⭐️⭐️
March 30, 2022

I’m coming back to this again with a follow up question. How do you guys feel about archiving questions that have NO replies after a certain amount of time. I’m thinking 6 months + - as I doubt those people are still waiting on a reply. 

An answer to their question could help users in the future, but if I’m asking employees to put some time in, I’d rather they focus on new questions, rather than old ones. 

Does anyone archive/trash topics (with a warning to community) that never receive a reply?

We don’t delete/trash anything unless it’s spam or the nasty/irrelevant post can’t be salvaged with a thoughtful edit.

We automagically close topics for further replies after 90 days of no activity, regardless of whether or not the topic has replies.

We also archive really old topics in a gated area that we call ‘Archive’ where the user must be logged in to get access - that way Search Engines can’t see the content, but the user’s hard work is still available to them.

Anything that falls beyond automatic closing, and manual archiving, we just leave be.

Currently rocking the Sonos Communities