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johntrask_bt
Helper ⭐️
September 25, 2024
Solved

Community & Google Analytics with Custom Profile Fields

  • September 25, 2024
  • 7 replies
  • 129 views

We recently started using Google Analytics with our Community. Has anyone ever added anything to the GTAG script to send custom user profile fields up to GA?  We are looking to break out the Audience by customer type.

Best answer by Kenneth R

Hi @johntrask_bt - there’s no way to directly do this, as our insidedData object doesn’t include custom profile fields. If you can use a custom role instead, then it would be possible as that’s included in the insidedData object.  Otherwise you’d need to build something via API.

7 replies

Kenneth R
Kenneth RAnswer
Expert ⭐️⭐️
October 1, 2024

Hi @johntrask_bt - there’s no way to directly do this, as our insidedData object doesn’t include custom profile fields. If you can use a custom role instead, then it would be possible as that’s included in the insidedData object.  Otherwise you’d need to build something via API.

johntrask_bt
Helper ⭐️
October 1, 2024

Thanks, @Kenneth R - I ended up doing just that.

JohnTrask
Kenneth R
Expert ⭐️⭐️
October 1, 2024

Ok, great to hear that you got it sorted.  :)

ryanne.perry
Helper ⭐️
December 2, 2025

Hi ​@johntrask_bt ​@Kenneth R I just came across this thread as we are looking to do something similar, is there any documentation that supports setting up the script with a custom role?

🌻 Ryanne
revathimenon
Gainsight Community Manager
December 17, 2025

Hey ​@ryanne.perry 

Sorry for getting to this late - could you please share any specifics to what you want to do with the custom role?

Where focus goes, energy flows.
ryanne.perry
Helper ⭐️
December 18, 2025

Thank you for getting back to me ​@revathimenon! My goal is to better understand the behaviors of our customers in Community, we do have a custom role for them called ‘Customer’ - we are also looking at adding partners to the mix early next year so we would want to differentiate their behaviors as well.

🌻 Ryanne
revathimenon
Gainsight Community Manager
December 19, 2025

Hi ​@ryanne.perry 

Gotcha - thanks for sharing!

I think you have a running ticket with support to solve this? 

If not, please let me know and i’ll continue to dig internally to get you an answer for this one.

Where focus goes, energy flows.