Community is slow and sometimes gives error "Sorry, this page is currently unavailable" and so on

Forum|Forum|1 year ago
November 20, 2024
13 replies
131 views

Slowness started I think last Monday, randomly. Pages open slowly.

Last night one of our superuser reported that she got this error:

She also got error500 page as well.

Today our moderator got that “Sorry, this page is currently unavailable” error when she tried to open drafts from Control. I got this error randomly last Monday when I used Control.

I tried to reply to topic few minutes ago and I got “Somethings gone wrong” error.

Is there anyone else having same, random problems?

Best answer by Kenneth R

Hey @revote - yes my apologies, there were two hiccups yesterday and my note above referenced only one of them. Both should now indeed be resolved.

Chris Hackett

Helper ⭐️⭐️⭐️

Yes. I am glad you brought this up. I feel at least the last week, there has been general slowness and some error messages.

Chris

revoteAuthor

VIP ⭐️⭐️⭐️⭐️⭐️

Yes. I am glad you brought this up. I feel at least the last week, there has been general slowness and some error messages.

Status page doesnt tell anything :/

revathimenon

Gainsight Community Manager

Hi @revote & @Chris Hackett

On the same boat here from our end too. 🙌🏽

I just had a chat with the team and they are working on fixing it.

Where focus goes, energy flows.

svh

Helper ⭐️⭐️

Seeing the same on our site today! Error messages when trying to log in and just slower in general. What’s going on?

Kenneth R

Expert ⭐️⭐️

Hi everyone, we have been investigating some performance issues that happened this morning around 10.00 CET. They stabilised within around 10 minutes - hopefully everyone here has found that as well?