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revote
revote
VIP ⭐️⭐️⭐️⭐️⭐️
November 20, 2024
Solved

Community is slow and sometimes gives error "Sorry, this page is currently unavailable" and so on

  • November 20, 2024
  • 13 replies
  • 131 views

Slowness started I think last Monday, randomly. Pages open slowly.

Last night one of our superuser reported that she got this error:

 

She also got error500 page as well.

Today our moderator got that “Sorry, this page is currently unavailable” error when she tried to open drafts from Control. I got this error randomly last Monday when I used Control.

I tried to reply to topic few minutes ago and I got “Somethings gone wrong” error.

Is there anyone else having same, random problems?

    Best answer by Kenneth R

    Hey ​@revote - yes my apologies, there were two hiccups yesterday and my note above referenced only one of them.  Both should now indeed be resolved.  

    13 replies

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    revote
    revoteAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    November 25, 2024

    Our community is slow again. When trying to open topic it takes time and finally I get 404 error.

    Please fix this permanently. Thanks.

    revathimenon
    revathimenon
    Gainsight Community Manager
    November 26, 2024

    Hey ​@revote 

    I’d suggest raising a support ticket, since this has recurred for you. It will help the team get more data to avoid it from recurring.

    Where focus goes, energy flows.
    revote
    revoteAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    November 26, 2024

    Hey ​@revote 

    I’d suggest raising a support ticket, since this has recurred for you. It will help the team get more data to avoid it from recurring.

    Started to work normally after I added that comment.

    If this comes back once more, I will create a ticket.

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