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Community is slow and sometimes gives error "Sorry, this page is currently unavailable" and so on


revote
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Slowness started I think last Monday, randomly. Pages open slowly.

Last night one of our superuser reported that she got this error:

 

She also got error500 page as well.

Today our moderator got that “Sorry, this page is currently unavailable” error when she tried to open drafts from Control. I got this error randomly last Monday when I used Control.

I tried to reply to topic few minutes ago and I got “Somethings gone wrong” error.

Is there anyone else having same, random problems?

Best answer by Kenneth R

Hey ​@revote - yes my apologies, there were two hiccups yesterday and my note above referenced only one of them.  Both should now indeed be resolved.  

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Chris Hackett
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  • November 20, 2024

Yes. I am glad you brought this up. I feel at least the last week, there has been general slowness and some error messages. 


revote
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  • November 20, 2024
Chris Hackett wrote:

Yes. I am glad you brought this up. I feel at least the last week, there has been general slowness and some error messages. 

Status page doesnt tell anything :/


revathimenon
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  • November 20, 2024

Hi ​@revote & ​@Chris Hackett 

On the same boat here from our end too.  🙌🏽

I just had a chat with the team and they are working on fixing it.

 


svh
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  • November 20, 2024

Seeing the same on our site today! Error messages when trying to log in and just slower in general. What’s going on?


Kenneth R
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  • Gainsight Community Manager
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  • November 20, 2024

Hi everyone, we have been investigating some performance issues that happened this morning around 10.00 CET.  They stabilised within around 10 minutes - hopefully everyone here has found that as well?


revote
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  • November 20, 2024

No, community is still slow and we can see the error (screenshot in opening post) sometimes, least when using Control.


revote
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  • November 21, 2024

Now seems to work normally.


Kenneth R
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  • Gainsight Community Manager
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  • November 21, 2024

Hey ​@revote - yes my apologies, there were two hiccups yesterday and my note above referenced only one of them.  Both should now indeed be resolved.  


revote
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  • November 21, 2024
Kenneth R wrote:

Hey ​@revote - yes my apologies, there were two hiccups yesterday and my note above referenced only one of them.  Both should now indeed be resolved.  

Yeah, no worries.

I didnt confirmed fixes until now 😀


dayn.johnson
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  • November 21, 2024

@beatriz.winn - in case you noticed some sluggishness on Monday!


revote
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  • November 25, 2024

Our community is slow again. When trying to open topic it takes time and finally I get 404 error.

Please fix this permanently. Thanks.


revathimenon
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  • November 26, 2024

Hey ​@revote 

I’d suggest raising a support ticket, since this has recurred for you. It will help the team get more data to avoid it from recurring.


revote
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  • November 26, 2024
revathimenon wrote:

Hey ​@revote 

I’d suggest raising a support ticket, since this has recurred for you. It will help the team get more data to avoid it from recurring.

Started to work normally after I added that comment.

If this comes back once more, I will create a ticket.


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