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You know that in-between moment?

After the big launch, the welcome posts, the first round of champions?
That stretch where momentum slows, expectations rise, and you’re left asking:

Now what?

That’s where real community strategy lives. And that’s what the Community Track at Pulse 2025 is about.

  •  ​@RichardMillington is digging into how community can touch every part of the customer journey (not just support).
  • Keyvan Sadigh (Lucid) will break down what scaling a hub really looks like (warts and wins included).
  • @DannyPancratz is sharing what to focus on post-launch (when the hype fades).
  • And ​@jillian.bejtlich  (Calendly) is helping us turn community into a limitless knowledge engine.

ALSO If you’ve ever felt like you’re carrying the vision alone or need a fresh lens, this space is for you. Share your "now what" strategies at Pulse during our dedicated networking events for community professionals. 

Here’s the link. Code PULSE-RALLY gets you a discount, in case that helps.

Let’s share the middle part more. That’s where the real lessons are.

If you are not able to attend Pulse 2025, how can we get insight into this session.  Driving the next phase of a community is critical for overall success. 


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