Hi all. We’re preparing to launch our new Community end of October. I’m thinking about whether or not to use a Knowledge base in the Community, when we already have a very comprehensive and publicly accessible Support platform with Zendesk, and University courses and videos with Skilljar -- both of which will be accessible in the Community via federated search. We don’t want to duplicate that content in the Community. So I'm thinking of things like this for the Community Knowledge base:
- Us vs. Competitors (great for SEM)
- Checklists, How To's and other content produced by Product Marketing (some of which is on our website)
- Helpful resources by our CS org having to do with adoption or deeper engagement with our software
Would love any other ideas!