Community & Known Issues

We don’t, but we do have Super Users who will share the link to our status site when other members post questions related to something not working globally. We also often get members who ask “is anyone else experiencing what we are?” And sometimes they’ll assume their issue is a known bug or global issue, but often it’s related to their internal setup. 

I like the idea as it sounds like it would be useful in cutting down on duplicate posts by allowing users to see if what they are experiencing is something others are as well. 

I could see some potential risks if it’s a public forum as competitors might use it to their advantage, could also add cybersecurity risks related to potential exploits, and prob some other risks related to how long they have been a known issue.

​@Johnk 

Thank you for your post. Agree on the potential risks, for us it would be behind a login!

I think it is an interesting idea, and we have flirted with setting up a forum with posting updates about certain things, but we are thinking of getting ahead of the support tickets that come in by being proactive with posting updates within the community and reducing support tickets by pointing them to community posts/custom page with this information.
 

Thanks for sharing your thoughts.