Hey,
I submitted the following idea:
But in the meantime how would I be able to display a leaderboard for users who are part of one specific user role, without excluding users who are also part of other roles?
Solved
Community Leaderboard config: how to make sure we're not excluding users who aren't part of multiple user roles
Best answer by mbuuck1
Hey
In our case, we wanted a leaderboard specific to our group of power users. We created a custom role called “not power user” 😅, and use that as the exclusion criteria. To get that role applied to every user, we:
- set up a Zapier automation as soon as we realized this to start immediately applying that custom role to all new users upon registration
- included removing that role as a checklist item when onboarding a new user into the power user program so that they will appear in the leaderboard
- started manually applying that custom role to all users who were already registered prior to that automation
Definitely not ideal! Upvoted your idea. :)
+8Hey
Would you be able to provide maybe a sample usecase of what you mean by ‘part of one specific user role & not excluding users who are part of other roles?’
Hey
By being only able to exclude user-roles we are actually filtering out users who are part of multiple roles… Does that make sence?
Example:
- user A is in user-role: Finance
- user A is in user-role: HR
- we just want to display users from user-role Finance, so we need to exclude user role HR, but this will also exclude user A
😅
+8Interesting one
Ideally, if you exclude HR but not finance, user should still be there because he's part of Finance user role.
Let me confirm with my team and come back to you
Where focus goes, energy flows.
Yeah… with a visual: Basically if you exclude A, you're also excluding A + B
Hey
In our case, we wanted a leaderboard specific to our group of power users. We created a custom role called “not power user” 😅, and use that as the exclusion criteria. To get that role applied to every user, we:
- set up a Zapier automation as soon as we realized this to start immediately applying that custom role to all new users upon registration
- included removing that role as a checklist item when onboarding a new user into the power user program so that they will appear in the leaderboard
- started manually applying that custom role to all users who were already registered prior to that automation
Definitely not ideal! Upvoted your idea. :)
+8I agree with
Exclusions would be the other way to do this - my team suggested the same route.
Upvoting your idea from my end as well! :)
Where focus goes, energy flows.
Yeah, the exclusion makes sense when you want to exclude Admins & Community Managers from your general ranking. But once you start trying to display specific custom roles, then exclusions become a headache…
So until my idea makes it into development I'll have to create exclusion groups for each department-related leaderboard that I want to feature 😴
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.