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Fescholz
Contributor ⭐️⭐️
Jul 29, 2020 12:52 AM UTC
Question

Community Members Cohort Retention Rates

Any ideas on how to easily measure community members retention rates on a cohort view? 

1 reply

Gainsight CC Team
Helper ⭐️⭐️
Jul 29, 2020 1:00 PM UTC

Hi Felipe, this is a very nice podcast with the Community lead at Freshworks covering ‘How to built a Customer Success Community’, questions like where to start, what metrics to track and what value does a community contribute to. 

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