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Question

Community Members Cohort Retention Rates

  • July 29, 2020
  • 1 reply
  • 111 views

Fescholz

Any ideas on how to easily measure community members retention rates on a cohort view? 

1 reply

Gainsight CC Team
  • Gainsight Employee ⭐️⭐️
  • July 29, 2020

Hi Felipe, this is a very nice podcast with the Community lead at Freshworks covering ‘How to built a Customer Success Community’, questions like where to start, what metrics to track and what value does a community contribute to.