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Tiou
Contributor ⭐️⭐️⭐️⭐️
April 19, 2018

Content - Your best practices for pruning content

  • April 19, 2018
  • 11 replies
  • 223 views
Hi there,

We got a bunch of articles/topics who are either not relevant anymore or need to be updated. Most of them have been written 2 years ago, when we launched the Community.

I would like to know your feedbacks about that ! 🤔

Should we erase those old topics and re-write them ?
  • PRO's : will show up in our user's feed, will be read as fresh content
  • CON's : we will lose some SEO value
Should we keep those old topics and overwrite them ?
  • PRO's : SEO-friendly, we will conserve the comments and views
  • CON's : the date will not be valid
Any other good practices to share about pruning content ?

Many thanks,
Tiou

11 replies

Julian
Gainsight Employee ⭐️⭐️⭐️
July 6, 2021

Yeah I must say we are also struggling with this sometimes. I think most of what makes content outdated are changes in your own product. It can be challenging to find all pieces of content that mention items that have changed in the meantime. Good tagging (public or internal) can surely help with this, but it is not a guarantee that this will work for each situation that you find yourself in.

I can recommend doing a topic export if you are looking for topics which might are up for an update / archiving. By the hand of a topic title you at least get somewhat of an idea if e.g. a certain feature is covered in it. Of course you can drill down to certain categories or split topics amongst your colleagues to check and have them updated.

If that is not an option, I’d try to set a date limit for each category (e.g. the date a new release / major change has happened) and then archive all topics that are older than that. For a community that is just 6 months old I would not advise to do that (with an eye on the total content a younger community has), normally you look here at content that is at least a year old.

I follow my nose, it always knows