Looking for ideas or suggestions on how we might create a question from within another application. The idea here is that most of our customers start with documentation first, before reaching out to our support team. We want to try wedge community in that customer journey to encourage customers to seek an answer or open a question without leaving the doc site. I’d love to snap in the topic creation form into our app, so we can leverage the ‘related topics’ suggestions so customers can find existing topics - not sure if this can be done via API. We are open to leveraging the API but need to explore the functionality for that - and there is the question of handling authentication too.
Anyway, has anyone done this, have any recommendations or ideas?
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Hi @dandre
I’m not familiar with any other customers who offering this option, so I’m not sure if it would be possible with our API. I do know there would challenges like what to do if a user is not registered.
A great option in the meantime would be displaying our embeddable widget in the product or third page, which provides automated content suggestions, community search and links to ask the question on the community.
More information about the embeddable widget can be found here.
Hi @dandre
I’m not familiar with any other customers who offering this option, so I’m not sure if it would be possible with our API. I do know there would challenges like what to do if a user is not registered.
A great option in the meantime would be displaying our embeddable widget in the product or third page, which provides automated content suggestions, community search and links to ask the question on the community.
More information about the embeddable widget can be found here.
Thanks Jeanie,
Do you know if there is somewhere I can test drive the embeddable widget without having to code anything? :)
@dandre you would configure the embeddable widget in the control center, then just copy the code that gets generated from those configurations. We don’t have a designated area where the widget could be tested, but we do have our own widget set up in our control center that you can see as an example.
To see how it works, click on the blue “Help and Tips” button in the control center.
Good morning,
I was wondering if it might be possible to create a new knowledge base article via de API instead of a topic. One of our accounts would always be the registered user.
We have a high volume in the development of our system and we are looking into a way of automatically informing our customers of all solved bugs and changes to the system, since we deploy updates on a daily basis (sometimes multiple times a day). We use our CRM system as a base for the bugs/changes/new features, this contain an explanation of the topic at hand. If we could create an article in Insided via the API that would be a great help and cut down on a lot of manual tasks.
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