We need the ability to set automated alerts for community managers and moderators to be notified via email or Teams when certain keywords are mentioned or a question goes without any replies for a specified duration of time.
In the first use case, we want to be able to configure a set of keywords to scan for an alert our moderation team immediately if those are mentioned in any threads (questions, conversations). When I was at Jive, we had a capability like this called keyword interceptors that was popular with community managers.
This has implications both for our ability to monitor and respond promptly to critical events, but also to build awareness and support for the Community in other teams across our organization.
In the second use case, we need to automate email notifications to an internal distribution list that alerts them when a topic has gone without a reply or answer for more than x amount of time. We are partially able to do this with a custom script today, but it would be preferable if this was something we could configure in Control. Thanks!