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SmartlyGreg
Helper ⭐️⭐️⭐️
May 18, 2022 12:32 AM UTC
Solved

Custom user title not overwriting the Rank on Homepage feed; bug or feature?

We’ve recently noticed that after implementing the COmmunity Manager Custom user title, that the Rank is not actually overwritten in some places, namely the homepage feed, while it does show correctly on the hover over user pop-up.

Any suggestions on this? Anyone else encounter the issue?

olimarrio
olimarrioAnswer
Gainsight Employee ⭐️
May 18, 2022 9:57 AM UTC

Hi again @SmartlyGreg 😁,

 

Just to let you know that this issue has now been resolved by our speedy engineers so now there is consistency between the two views:

 

 

Thanks for the feedback here as always! 🙏

4 replies

SmartlyGreg
Helper ⭐️⭐️⭐️
May 18, 2022 7:59 AM UTC

@olimarrio @matt enbar insights please?

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olimarrio
Gainsight Employee ⭐️
Gainsight Employee ⭐️
May 18, 2022 8:09 AM UTC

Hi @SmartlyGreg 👋,

 

Thanks for letting us know. My usual tricks to fix this type of issue haven’t worked so there may be a deeper underlying cause. I’ll raise this with our engineers and keep you updated through our support desk.

 

Thanks 👍

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olimarrio
Gainsight Employee ⭐️
olimarrioAnswer
Gainsight Employee ⭐️
May 18, 2022 9:57 AM UTC

Hi again @SmartlyGreg 😁,

 

Just to let you know that this issue has now been resolved by our speedy engineers so now there is consistency between the two views:

 

 

Thanks for the feedback here as always! 🙏

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SmartlyGreg
Helper ⭐️⭐️⭐️
May 18, 2022 10:05 AM UTC

@olimarrio thank you very much!

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