Customer Advocacy within Community!

Hi ​@JeniA, did you build a custom page for this? I would love to hear what you decided to implement as I’m working on this right now too. Thank you!

​@laura.porcincula We were planning to use an out-of-the-box page, but we need this functionality to do so. I think it’s important to have image previews across every forum, so I wouldn’t want the need for a custom page. 

This is one of those things that seems small, but is a HUGE support when it comes to shifting Community activities into a modern strategy. I’m hoping it can be put in place without too much effort, because it’s holding up key elements we believe will strengthen our community. 

Hi ​@JeniA, we’ve done a form of this where our advocacy efforts are bundled into our general “power user” program, which we run through our Gainsight community. If that sounds like it would be relevant at all, I’m happy to chat!

​@laura.porcincula - Wow….I should have scrolled up before responding. 😅 I thought your message was based on a post I made last week, not on this one from six months ago. Goodness. Sorry for the confusion! So, yes. We built a custom space for our Customer Advocacy program within our broader community. It’s working well. Customers must have permission of an advocate to enter the space. Then they can see a “secret” page where they can connect. Others can learn about the program, but not enter. Happy to share more, if that’s of interest!

​@mbuuck1 - Thank you! Ours is up and running and working well now. It doesn’t have all the functionality that I’d prefer, but I hope that will come with time as Gainsight further develops their platform. 😀