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Answer

Do API calls impact the analytics reports in Control?

  • February 10, 2021
  • 1 reply
  • 22 views

I looked through the documentation but didn’t find any answers. 
Do API calls add to page views or unique visitors?

 

Best answer by Julian

No, this should not affect the page views / unique visitors count in any way. The API retrieves the data directly from the database and does not "visit” the content via the community url in any way. So the way that we (and also GA and other analytical tools) are measuring traffic cannot register if you use an API call.

1 reply

Julian
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  • Gainsight Employee ⭐️⭐️⭐️
  • Answer
  • February 11, 2021

No, this should not affect the page views / unique visitors count in any way. The API retrieves the data directly from the database and does not "visit” the content via the community url in any way. So the way that we (and also GA and other analytical tools) are measuring traffic cannot register if you use an API call.