Hey, quick question—how do I manage or update email campaign subscriptions for users now? As an admin, I can filter by 'Registered users,' but that list seems to be capped on my end. Just trying to understand the current workflow.
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Email Campaigns
Best answer by revathimenon
You’re right
However, please note that every user can toggle the receipt of campaigns sent by cc on or off here - https://communities.gainsight.com/settings/notifications) The default when registering to the community is ‘on’. If you have sent an email campaign through your platform, there’s no need to have those recipients click a link to subscribe to future mailings as they will already be subscribed in order for them to have received your mail.
They can however choose to ‘unsubscribe’ from the emails.
Hope this helps!
+8Hey
Just to clarify - are you trying to update the user’s choice of subscription to your email campaigns?
Currently, there doesn’t seem to be an option for new community members or customers to subscribe to our newsletter, even though I’m using the “Registered Users” filter for sending it out. What would be the best practice or recommended steps to ensure customers can easily subscribe to our newsletter moving forward?
+8You’re right
However, please note that every user can toggle the receipt of campaigns sent by cc on or off here - https://communities.gainsight.com/settings/notifications) The default when registering to the community is ‘on’. If you have sent an email campaign through your platform, there’s no need to have those recipients click a link to subscribe to future mailings as they will already be subscribed in order for them to have received your mail.
They can however choose to ‘unsubscribe’ from the emails.
Hope this helps!
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